Service Specialist

K2 Services

. Provide front- and back-office support for mail, copy/print, scanning, reception backfill, shipping and receiving, and other office services .

Posted 11/6/2026full-timeChicago • Illinois • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in office services and hospitality, with strong capabilities in event coordination, meeting room management, and customer service. Skilled in using workplace service software and Microsoft Office applications to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Event CoordinationMicrosoft Office ProficiencyService Request Systems ExperienceAV/IT Equipment TroubleshootingStrong Customer Service Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Event PlanningMeeting Room SchedulingOffice Services SupportFacilities CoordinationOperational Metrics TrackingAV Setup KnowledgeWorkplace Service SoftwareTicketing Systems ExperienceInventory ManagementRoom Setup Execution

Soft Skills

Strong Communication SkillsOrganizational SkillsTime Management SkillsProblem-Solving AbilityAttention to Detail

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsEvent Coordination ToolsService Request SoftwareWorkplace Service Platforms

Industry Keywords

HospitalityOffice ServicesFacilities CoordinationEvent SupportClient Liaison

About the role

Key responsibilities & impact

Provide front- and back-office support for mail, copy/print, scanning, reception backfill, shipping and receiving, and other office services
Deliver concierge-style hospitality and service support across assigned floors and client spaces
Coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown
Conduct floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and stocked
Lead event and meeting room setups according to client specifications and service standards
Monitor and respond to service and resource request systems
Use event planning and workplace service software for scheduling, tracking, and coordination
Partner with IT on equipment setup, troubleshooting, and incident escalation
Escort clients to meeting spaces and ensure materials, amenities, and support are available
Liaise between guests, clients, internal teams, and facilities support
Communicate inventory and repair needs to Facilities and support teams
Assist with onboarding and training new hospitality staff
Track, compile, and report operational and service metrics to management and client stakeholders

Requirements

What you’ll need

High school diploma or equivalent required
2 years of experience in office services, hospitality, workplace services, facilities coordination, or event support
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Experience with service request or ticketing systems
Familiarity with meeting room scheduling and event coordination tools
Basic understanding of AV/IT meeting equipment setup and troubleshooting workflows
Strong hospitality and customer service mindset
Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment
Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes
Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications
Strong communication skills with clients, executives, and internal teams
High attention to detail in room setup, inventory management, and service execution
Strong organizational and time-management skills
Ability to act as a liaison and problem-solver across multiple departments
Ability to track operational metrics and communicate performance data to leadership
Professional demeanor with a proactive, solution-oriented approach to guest service

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)