ServiceNow Solutions Architect

K2 Services

. Partner with account executives on account plans, pipeline reviews and deal pursuit .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow consulting with a strong focus on presales activities, including scoping projects, estimating efforts, and writing Statements of Work. Proficient in running tailored demos and advising clients on platform capabilities while maintaining current ServiceNow certifications.

Highest-signal resume keywords

ServiceNow ConsultingPresales ExperienceProject ScopingWriting Statements Of WorkServiceNow Certified System Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ITSMCSMLegal ServicesSPMCMDBDiscoveryFSMNow AssistAI AgentsApp Engine

Soft Skills

Client AdvisoryCommunicationPresentation SkillsCollaboration

Tools & Technologies

ServiceNowPartner Portal

Certifications & Qualifications

ServiceNow Certified System AdministratorCertified Implementation SpecialistAI Micro-CertificationsITIL 4 Foundation

Industry Keywords

Managed ServicesBusiness CasesCost SavingsRevenue GenerationLegal Services Industry

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Partner with account executives on account plans, pipeline reviews and deal pursuit
Help qualify opportunities by confirming a real business problem and fit for ServiceNow
Run discovery sessions with client IT and business leaders
Advise clients on their platform, recommend out-of-box approaches, and help build business cases and roadmaps
Explain ServiceNow capabilities, including Now Assist and AI Agents
Determine required products, modules, integrations and data migration, and phase the work
Estimate effort with the delivery team, including roles, hours, timelines, assumptions and risks
Write proposals, Statements of Work and RFP responses
Hand deals to delivery to preserve alignment between sold scope and delivery
Provide scope and effort inputs for pricing and flag scope and delivery risks
Run tailored demos and maintain demo environments and scripts
Set up and run proofs of concept
Contribute to repeatable offerings and service packages
Represent Opensity at webinars, ServiceNow user groups and Knowledge
Provide client feedback on offerings, pricing and capacity
Keep ServiceNow certifications current

Requirements

What you’ll need

5+ years in presales, sales engineering or ServiceNow consulting
At least 3 years working hands-on in the ServiceNow ecosystem in a presales capacity
Deep experience in at least two areas, such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM
Working knowledge of Now Assist, AI Agents and App Engine
Experience scoping ServiceNow projects, estimating effort and writing SOWs at a partner or consulting firm
Comfortable running a demo for a CIO and a technical team
Understanding of services pricing and delivery risk
Bachelor's degree in business, IT or engineering, or equivalent experience
Ability to travel up to 25% of the time
ServiceNow Certified System Administrator (CSA) required
Certified Implementation Specialist (CIS) credentials, AI micro-certifications and ITIL 4 Foundation are a plus
Background in the legal services industry is nice to have
Experience co-selling with ServiceNow and registering deals through the partner portal is nice to have
Experience selling managed services or ongoing platform support is nice to have
Experience building business cases that tie ServiceNow to cost savings or revenue is nice to have

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
Annual bonus eligibility