VP, Engineering Services

K2 Services

. Lead and develop the engineering organization, including 24x7 NOC/operational engineering, escalated engineering, project engineering, and tooling teams .

Posted 10/2/2026full-timeRemote • United StatesLead💰 $185,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading engineering organizations, managing service delivery, and ensuring compliance with ITIL standards. Proven ability to drive organizational transformation, manage financial performance, and effectively communicate with executive leadership and clients.

Highest-signal resume keywords

ITIL-Aligned Incident ManagementServiceNow Platform ConfigurationFinancial Performance ManagementClient Satisfaction AccountabilityOrganizational Transformation Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Major Incident ManagementChange ManagementKPI MonitoringNetworkingServer VirtualizationMicrosoft 365AzureBackup and Disaster RecoveryEndpoint ManagementSecurity Operations

Soft Skills

Executive CommunicationClient-Facing PresenceTeam LeadershipCollaborationCultural Sensitivity

Tools & Technologies

ITSM PlatformsServiceNowRMM PlatformsNMS PlatformsMonitoring Platforms

Certifications & Qualifications

ITIL 4PMPMicrosoft CertificationsCloud Provider Certifications

Industry Keywords

Managed Services ProviderOutsourced ITMulti-Client Service DeliveryProfessional ServicesCompliance

Tech Stack

Tools & technologies

AzureCloudITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead and develop the engineering organization, including 24x7 NOC/operational engineering, escalated engineering, project engineering, and tooling teams
Set organizational structure, spans of control, career paths, hiring plans, and team sizing
Own the major incident management process, including critical escalations, root cause analysis, and corrective actions
Govern change management, including change advisory processes, standard changes, approvals, and emergency changes
Define, monitor, and act on engineering KPIs including SLA attainment, MTTR, utilization, backlog, and quality trends
Present results and remediation plans to executive leadership and client sponsors
Maintain queue health and clarify ownership boundaries across service delivery tiers
Drive a shift-left delivery model through documentation, training, knowledge transfer, and automation
Establish collaboration and feedback forums across delivery tiers
Own service management platform workflow configuration, data quality, and reporting
Set and execute monitoring, management, and automation tooling roadmaps
Govern vendor maintenance, end-of-life tracking, renewals, certificate and PKI lifecycle management, and decommissioning
Review, scope, and approve statements of work
Represent engineering to client sponsors in governance calls and technical escalations
Partner with architecture on client technology assessments and project opportunities
Own engineering financial performance, including approvals, billing reconciliation, timekeeping, cost, and margin targets
Align security operations workflows with incident and change management
Coordinate field and on-site service activity
Ensure engineering practices meet confidentiality, data handling, audit, and compliance expectations

Requirements

What you’ll need

12+ years of progressive IT experience
5+ years leading engineering or technical service delivery organizations
Proven experience in a managed services provider, outsourced IT, or multi-client service delivery environment
Direct accountability for SLAs, client satisfaction, and delivery margin
Experience supporting legal, accounting, consulting, or other professional services clients is strongly preferred
Deep, practical command of ITIL-aligned incident, major incident, problem, change, and request management
Hands-on fluency with ITSM platforms such as ServiceNow or equivalent, including reporting, dashboards, and workflow configuration
Strong technical breadth across networking, server and virtualization, Microsoft 365 and Azure, backup and disaster recovery, endpoint management, and security operations
Experience selecting, migrating, and consolidating RMM, NMS, and monitoring platforms
Track record of organizational transformation, including restructuring teams and establishing offshore and 24x7 follow-the-sun models
Financial acumen including budget ownership, utilization and margin management, billing reconciliation, vendor negotiation, and business case development
Experience scoping and approving statements of work and partnering with sales and account management on solution design, estimation, and pricing
Excellent executive communication and client-facing presence
Ability to lead geographically distributed teams across time zones and cultures
Relevant certifications preferred, such as ITIL 4, PMP, Microsoft or cloud provider certifications, or equivalent
Bachelor’s degree in computer science, information technology, engineering, or a related field is preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid Time Off (PTO)
May be eligible for an annual bonus