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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical implementation and customer enablement for enterprise deployments, with a strong focus on SSO, SCIM provisioning, and workplace operations. Capable of leading go-live orchestration and creating training assets for diverse user groups.
Highest-signal resume keywords
Technical Customer-Facing Role ExperienceSSO Configuration in Entra ID or OktaSCIM Provisioning TroubleshootingGo-Live Planning and OrchestrationTraining Asset Development and Delivery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SSO ConfigurationSCIM ProvisioningCalendar IntegrationsNetwork/IP ArchitectureGo-Live PlanningTraining Curriculum DesignTechnical DocumentationCustomer EnablementDeployment SequencingTroubleshooting
Soft Skills
Strong Communication SkillsCollaborationCustomer AdvisoryFeedback CompilationProblem-Solving
Tools & Technologies
Entra IDOktaZscalerIntuneMDMEnvoyRobinOfficeSpaceIOFFICE/EpturaArchibus
Industry Keywords
SaaSEnterprise IT DeliveryWorkplace OperationsIWMSCMMCFedRAMPReal EstateTechnical Account ManagementImplementation ArchitectureCustomer Success
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Own technical implementation across complex enterprise deployments
- Design and deliver rollouts involving SSO, SCIM provisioning, calendar integrations, Intune/MDM, public-IP configuration, Zscaler/proxy/VPN exceptions, HRIS syncs, and workplace hardware
- Configure Kadence for workplace operating models, roles, workflows, floor plans, phased rollouts, and global deployments
- Lead launch planning and go-live orchestration, including dependencies, cutover plans, pilots, communications, and deployment sequencing
- Design and deliver customer enablement for administrators, managers, operators, end users, site managers, champions, and ambassadors
- Create training assets including one-pagers, videos, admin guides, dashboards, and communications templates
- Advise customers on workplace operations, adoption strategy, privacy settings, booking models, and rollout planning
- Own post-launch optimization, new-feature enablement, and additional site rollouts
- Lead technical narratives through architecture, security, legal, procurement, compliance, and data-residency reviews
- Compile customer feedback, file high-priority bug reports, and collaborate with Product and Engineering on improvements
- Document technical playbooks, launch templates, integration guides, network requirements, rollout templates, and training decks
- Partner with CX leadership to improve onboarding and implementation methodology
- Work with CSMs, Support, sales, product, engineering, and the CTO; report to the VP of Customer Success
Requirements
What you’ll need- 5+ years in a technical customer-facing role such as solutions engineering, sales engineering, technical account management, implementation architecture, or enterprise IT delivery
- Experience ideally in SaaS serving mid-market and enterprise customers
- Ability to configure SSO in Entra ID or Okta
- Ability to explain OIDC and SAML to security teams
- Experience troubleshooting SCIM provisioning failures
- Experience with calendar integrations, proxy/Zscaler exceptions, MDM/Intune rollouts, and network/IP architecture
- Experience owning go-live plans, dependency chains, communications sequences, pilot cohorts, and cutover risk
- Ability to design curricula, build training assets, and deliver live training to IT admins, workplace leaders, and end users
- Ability to work with enterprise IT and security stakeholders, including CISOs, network architects, and workplace directors
- Knowledge of workplace, real estate, or IWMS-adjacent domains, or deep curiosity about them
- Ability to manage 8–15 concurrent enterprise deployments
- Strong ability to communicate technical concepts to non-technical stakeholders
- Ability to create templates, playbooks, and product feature requests from recurring problems
- Ability to collaborate with CSMs, sales, product, engineering, and the CTO
- Nice-to-have: experience with Envoy, Robin, OfficeSpace, iOFFICE/Eptura, Condeco, Archibus, FM Systems, or SwipedOn
- Nice-to-have: familiarity with Archilogic, AutoCAD, or CAD/DWG-sourced floor plans
- Nice-to-have: hardware deployment experience with Neat, Poly, Logitech, iPad kiosks, or occupancy sensors
- Nice-to-have: SQL, basic Python, or PowerShell skills
- Nice-to-have: experience deploying to CMMC, FedRAMP-adjacent, or heavily regulated customers
- Nice-to-have: experience building customer training programs, certification tracks, or workplace-champion/ambassador networks
Benefits
Comp & perks- Meaningful equity stock options
- Health insurance
- 401(k)
- Ability to travel to a hub office for collaboration, training, and events occasionally
- Real influence on the product, the playbook, and the shape of the CX organization as the company scales