Kadence

Solutions Engineer

• Own technical implementation across complex enterprise deployments
• Design and deliver rollouts involving SSO, SCIM provisioning, calendar integrations, Intune/MDM, public-IP configuration, Zscaler/proxy/VPN exceptions, HRIS syncs, and workplace hardware
• Configure Kadence for workplace operating models, roles, workflows, floor plans, phased rollouts, and global deployments
• Lead launch planning and go-live orchestration, including dependencies, cutover plans, pilots, communications, and deployment sequencing
• Design and deliver customer enablement for administrators, managers, operators, end users, site managers, champions, and ambassadors
• Create training assets including one-pagers, videos, admin guides, dashboards, and communications templates
• Advise customers on workplace operations, adoption strategy, privacy settings, booking models, and rollout planning
• Own post-launch optimization, new-feature enablement, and additional site rollouts
• Lead technical narratives through architecture, security, legal, procurement, compliance, and data-residency reviews
• Compile customer feedback, file high-priority bug reports, and collaborate with Product and Engineering on improvements
• Document technical playbooks, launch templates, integration guides, network requirements, rollout templates, and training decks
• Partner with CX leadership to improve onboarding and implementation methodology
• Work with CSMs, Support, sales, product, engineering, and the CTO; report to the VP of Customer Success

Workplace Solutions Engineer