Operations Supervisor

Kafene

. Lead, coach, and motivate the collections team to meet individual and departmental recovery goals .

Posted 10/1/2026full-timeRemote • Panama, GuatemalaJuniorMid-Level💰 $2,300 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading collections teams to achieve recovery goals while ensuring compliance with collection laws and regulations. Proficient in developing strategies to enhance collection rates and manage customer relationships effectively.

Highest-signal resume keywords

Collections Team LeadershipCollection Laws KnowledgeBilingual Fluency in Spanish and EnglishProficiency in ExcelAnalytical and Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collections ManagementPayment ArrangementsPerformance Metrics MonitoringStrategy DevelopmentConflict Resolution

Soft Skills

LeadershipCommunicationMotivationProblem-SolvingAbility to Perform Under Pressure

Tools & Technologies

Collection Management Systems

Industry Keywords

Compliance StandardsDelinquency ReductionCustomer ServiceAccount DiscrepanciesSupervisory Experience

About the role

Key responsibilities & impact

Lead, coach, and motivate the collections team to meet individual and departmental recovery goals
Monitor daily collection activity and performance metrics, and report regularly to management
Develop and implement strategies that improve collection rates and reduce delinquency
Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements
Partner with Customer Service, Finance, and Compliance to resolve account discrepancies
Ensure all collection activity adheres to applicable laws, regulations, and internal procedures

Requirements

What you’ll need

Bachelor's degree
2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience
Fluency in Spanish and English
Strong knowledge of collection laws, compliance standards, and best practices
Proficiency in Excel and collection management systems
Strong analytical and organizational skills
Excellent leadership, communication, and conflict-resolution skills
Ability to perform under pressure and meet deadlines
Candidates must reside in Panama or Guatemala and be legally authorized to work in the country

Benefits

Comp & perks

Flexible paid time off days starting from day one of employment
Annual bonus
Remote work in Panama or Guatemala