Kafene

Operations

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals
• Monitor daily collection activity and performance metrics, and report regularly to management
• Develop and implement strategies that improve collection rates and reduce delinquency
• Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements
• Partner with Customer Service, Finance, and Compliance to resolve account discrepancies
• Ensure all collection activity adheres to applicable laws, regulations, and internal procedures

Operations Supervisor

Consultant

• Serve as the primary point of contact for retail partners through in-store visits, follow-ups, and phone check-ins
• Deliver sales and training presentations to drive product adoption and partner growth
• Develop and execute strategic sales plans to meet or exceed targets, KPIs, and growth initiatives
• Negotiate agreements with retail partners
• Support integration of marketing strategies and technology solutions such as POS systems
• Conduct quarterly business reviews
• Use HubSpot to track activity, analyze sales trends, and report on performance
• Partner with sales leadership, marketing, and product teams on growth strategy
• Ensure compliance with company policies and industry regulations
• Travel within the assigned region, including overnight stays and occasional air travel

Operations Supervisor

Regional Business Consultant