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Senior Project Manager – Accela, Municipal Permitting Systems
KAI Partners, Inc.. Serve as product owner or senior functional lead for the Accela Civic Platform, including configuration, enhancements, and ongoing optimization .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the Accela Civic Platform, including implementations, upgrades, and optimizations, while ensuring compliance with public-sector standards. Proficient in project management, stakeholder engagement, and digital transformation within municipal environments.
Highest-signal resume keywords
Accela Civic Platform ManagementProject Management Professional (PMP) CertificationPublic Sector Project ManagementDigital Transformation ExperienceUser-Centered Design Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management PrinciplesAccela ImplementationsProcess MappingWorkflow RedesignPerformance Metrics DevelopmentDigital Workflow OptimizationLow-Code/No-Code SolutionsData DashboardsSystem IntegrationVendor Coordination
Soft Skills
Stakeholder EngagementCross-Functional CollaborationAnalytical MindsetMentoringCommunication Skills
Tools & Technologies
Accela Civic PlatformDigital Permitting ToolsOnline PortalsCustomer Self-Service SolutionsReporting Tools
Certifications & Qualifications
PMP Certification
Industry Keywords
Municipal PlanningPermitting WorkflowsCivic TechnologyGovernment Agency ExperiencePolicy Development
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Serve as product owner or senior functional lead for the Accela Civic Platform, including configuration, enhancements, and ongoing optimization
- Lead Accela system roadmaps, upgrades, and integrations
- Coordinate with City IT, Accela vendors, implementation partners, city departments, agencies, and leadership
- Oversee Accela-based digital permitting tools, online portals, and customer self-service solutions
- Conduct process mapping and workflow redesign for permitting and development review processes
- Lead innovation efforts related to Accela optimization, permitting modernization, and civic technology enablement
- Evaluate emerging technologies such as AI and civic technology tools
- Manage the full project lifecycle, including planning, budgeting, execution, and reporting
- Ensure delivery aligns with public-sector governance, compliance, and performance standards
- Drive adoption of low-code/no-code solutions
- Improve customer-facing services, including permitting portals, knowledge bases, and digital workflows
- Support website modernization, accessibility, and content strategy
- Apply user-centered design principles to improve permitting and development experiences
- Develop dashboards, reporting tools, and performance metrics
- Act as primary liaison between Community Development, IT, Communications, and external vendors
- Facilitate stakeholder workshops and cross-functional collaboration
- Oversee or mentor project teams, analysts, and technical staff
- Support onboarding and development of technology-focused roles
- Manage consultants, vendors, or contract resources as needed
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor’s degree (Required)
- Current PMP Certification (Required)
- 7+ years of experience applying project management principles, methods, techniques, and tools
- 3+ years of Senior Project Management experience leading large, complex projects
- 3+ years of experience providing PMO or project leadership support within a Government Agency (City or County)
- 3+ years of direct experience delivering, managing, or leading Accela Civic Platform implementations, upgrades, or major enhancements for City or County agencies (Required)
- Experience managing Accela or similar enterprise permitting platforms, including vendor coordination and production support
- Direct, hands-on experience leading or managing Accela Civic Platform implementations or major system enhancements for municipal clients
- Candidates without prior Accela delivery experience will not be considered
- Strong project and program management expertise in public sector environments
- Hands-on experience delivering, managing, or optimizing the Accela Civic Platform in municipal environments
- Deep knowledge of municipal planning, permitting, and development workflows as implemented within Accela
- Experience with digital transformation, system implementation, and process automation
- Familiarity with UX/user-centered design, content strategy/web modernization, and data dashboards/reporting tools
- Ability to translate technical concepts to non-technical stakeholders
- Strong stakeholder engagement across government, IT, and vendors
- Experience with policy development or technology governance
- Analytical mindset focused on operational efficiency and service delivery improvement
- Background in digital services, civic tech, or permitting modernization
- Experience with process improvement, UX, or service design (preferred)
- Must be able to provide proof of education for all mandatory qualifications
- All references will be verified
Benefits
Comp & perks- Comprehensive benefits package for eligible roles
- Engagement anticipated to provide opportunities to expand upon this work or transition into other similar, challenging roles within KAIP
- Accelerated professional growth, broader impact, and sustained leadership opportunities beyond a single jurisdiction