KAI Partners, Inc.

Project Manager

• Serve as product owner or senior functional lead for the Accela Civic Platform, including configuration, enhancements, and ongoing optimization
• Lead Accela system roadmaps, upgrades, and integrations
• Coordinate with City IT, Accela vendors, implementation partners, city departments, agencies, and leadership
• Oversee Accela-based digital permitting tools, online portals, and customer self-service solutions
• Conduct process mapping and workflow redesign for permitting and development review processes
• Lead innovation efforts related to Accela optimization, permitting modernization, and civic technology enablement
• Evaluate emerging technologies such as AI and civic technology tools
• Manage the full project lifecycle, including planning, budgeting, execution, and reporting
• Ensure delivery aligns with public-sector governance, compliance, and performance standards
• Drive adoption of low-code/no-code solutions
• Improve customer-facing services, including permitting portals, knowledge bases, and digital workflows
• Support website modernization, accessibility, and content strategy
• Apply user-centered design principles to improve permitting and development experiences
• Develop dashboards, reporting tools, and performance metrics
• Act as primary liaison between Community Development, IT, Communications, and external vendors
• Facilitate stakeholder workshops and cross-functional collaboration
• Oversee or mentor project teams, analysts, and technical staff
• Support onboarding and development of technology-focused roles
• Manage consultants, vendors, or contract resources as needed
• Perform other related duties as assigned

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