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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a focus on maintaining customer relationships, driving account health, and leveraging data for decision-making. Proficient in managing customer accounts, conducting business reviews, and supporting renewal processes while effectively communicating with technical stakeholders.
Highest-signal resume keywords
Account ManagementCustomer SuccessData-Driven ApproachProactive Customer OutreachFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Metrics AnalysisRenewal ForecastingRisk DetectionOpportunity DevelopmentAccount Record Maintenance
Soft Skills
Strong OrganizationRelationship BuildingEffective CommunicationProactive Problem Solving
Industry Keywords
MaritimeLogisticsIndustrialB2B ExperienceTechnical Stakeholders
About the role
Key responsibilities & impact- Own a portfolio of live customer accounts
- Serve as the primary customer contact and internal account-health owner
- Run customer business reviews using account metrics and drive decisions
- Maintain accurate account records, including status, ARR, stakeholders, and risks
- Identify and develop opportunities to expand fleet or product usage, involving the Account Executive for commercial steps
- Detect account risks and customer problems early and recommend actions
- Relay customer feedback and recurring patterns to product and leadership teams
- Improve account-management processes, including health tracking, handovers, and account reviews
- Learn the product and demonstrate it to customers
- Build customer relationships across the portfolio and independently manage accounts within six months
- Support renewal forecasting through accurate account records
Requirements
What you’ll need- At least 2 years in account management, customer success or a similar role, owning named accounts
- Comfortable commercially, including running renewal conversations, raising price increases, and discussing expansion
- Comfortable working with technical stakeholders such as superintendents and fleet managers
- Data-driven approach to account management and customer value measurement
- Proactive customer outreach and account monitoring
- Strong organization across follow-ups, reviews, and renewal dates
- Maritime, logistics, industrial, or other complex B2B experience is an advantage
- Fluent English
- Additional languages relevant to company markets are an advantage
- Ability to work remotely with discipline
- Working day overlaps substantially with Central European Time
- Willingness to travel to customers and industry events
Benefits
Comp & perks- Fixed-term contract: 12-month contract
- 40 hours/week
- 24 days of annual leave
- Remote work most of the time
- Company events and regular opportunities to get everyone in a room
- Growth opportunities and clear progression expectations
- Direct, early feedback
- Access to the reach and stability of the UniSea Group
- Opportunity to influence product and sales decisions directly
- Willingness to travel to customers and industry events