Customer Base Account Director

Kainos

. Act as Account Director for Large Enterprise to Major Accounts in a defined AMER sales territory .

Posted 11/6/2026full-timeIndianapolis • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Business Development, with a strong focus on client retention, growth strategies, and effective communication with senior stakeholders. Proficient in utilizing CRM systems to manage account plans and sales forecasts while fostering long-term customer relationships.

Highest-signal resume keywords

Account ManagementBusiness Development ProcessesCommercial Negotiation SkillsDynamics 365 ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningSales ForecastingData AnalysisContract ManagementSaaS Partnerships

Soft Skills

Effective CommunicationActive ListeningNetworking SkillsPresentation SkillsConsultative Approach

Tools & Technologies

Dynamics 365Salesforce (SFDC)HubSpot

Industry Keywords

HR ApplicationsHCMFinancial ManagementPayroll ApplicationsCustomer Value Management

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Act as Account Director for Large Enterprise to Major Accounts in a defined AMER sales territory
Own Kainos Workday Products commercial activity and account management matters for assigned customers
Retain clients through renewals and create and close growth opportunities through upselling and expansion
Build and maintain long-term customer relationships from C-level to HRIT Operations
Serve as a trusted advisor using a consultative account-management approach
Define client retention and growth priorities
Report on renewal status and build and maintain a qualified growth pipeline
Forecast future quarters accurately to achieve sales targets and maintain revenue predictability
Structure, pitch and position commercial offers aligned with Kainos strategy
Present, refine and position sales proposals and negotiate with senior stakeholders
Develop and maintain detailed account plans covering stakeholders, personas, priorities and influence
Prioritize Customer Value Management Team activity through account planning
Represent Kainos externally and promote its culture, values and behaviours
Lead and leverage multidisciplinary teams, collaborating with business units and industry partners to maximize cross-selling opportunities
Partner with Customer Value Management teams to maximize customer return on investment and support future growth

Requirements

What you’ll need

Highly experienced Account Manager with a strong understanding of business development processes and Account Planning (TAS, Miller Heiman)
Track record of delivering against annual retention and growth targets
Ability to actively listen, communicate effectively, present and influence credibly at all levels, including executive and C-level
Excellent writing and presentation skills, with proven capability of delivering value-based proposals in a highly competitive market
Strong networking skills and ability to build appropriate relationships with senior stakeholders
Broad technology experience and awareness of technology trends and their potential impact on projects
Ability to operate successfully in a highly competitive, high-performance and pressurised environment
Ability to plan and meet deadlines according to business and customer requirements
Strong commercial and contract negotiation skills
Ability to analyse and use data in constructing business cases for internal and external stakeholders
Ability to travel at least once per quarter for client visits, conferences, onsite training, Sales Kick Off, Onsite Team QBRs and Regional User Groups
Ability to attend the Indianapolis office at least 1 day per week for team activity
Proficiency in Dynamics 365 or another CRM such as SFDC or HubSpot
Ability to operate in a dynamic, fast-moving environment
Account Management experience with HR, HCM, Financial Management, or Payroll applications (desirable)
Knowledge of IT business development, Account Management and contract management, with experience winning, retaining and growing long-term SaaS partnerships and contracts (desirable)
Experience maintaining accurate customer Account Plans, Pipeline and Forecast data in CRM systems (desirable)
Proven success in Account Management or Customer Base Sales growth and retention roles (desirable)
Bachelor's degree in Business or a technical field is preferred

Benefits

Comp & perks

People-first culture
Growth support and professional development
Diversity, equity and inclusion commitment
Recruitment accommodations and tailored recruitment process support