Kainos

Sales Development Rep

• Build early-stage pipeline through effective and creative selling strategies
• Deliver monthly, quarterly and annual team opportunity and revenue targets by producing a high-quality pipeline
• Collaborate on prospecting and opportunity qualification activities
• Engage and generate prospects through multiple mediums and mature prospects into sales opportunities where required
• Understand buyer personas, build trust, articulate customer challenges and propose potential solutions
• Collaborate with Marketing, Regional Managers and Account Executives on demand generation for strategic account lists, events and territory planning
• Build a personal brand as a Kainos ambassador
• Articulate Kainos’ offerings to prospects at a high level
• Present formally to prospects and customers, positioning Kainos as a professional, market-leading supplier

Senior Sales Development Representative

Architect

• Accountable for successful delivery of large-scale, high-quality solutions
• Provide assurance and support to multi-skilled agile teams
• Understand solution outcomes, technical implications, complexity, and design decisions
• Work with senior stakeholders to agree architectural principles, strategic direction, and functional and non-functional designs
• Manage architects and engineers and support their career development
• Lead development of technology policies and standards
• Develop customer relationships and account strategies
• Share knowledge and mentor colleagues
• Advise on new technologies and approaches
• Manage, coach, and develop staff
• Manage employee performance and assist with career development
• Provide direction and leadership while solving challenging problems

Principal Architect

Consultant

• Deliver Kainos testing commitments to clients on time and to required quality standards
• Provide primarily manual testing services
• Ensure the Smart automated testing tool is used effectively for test events in the region in line with client contracts
• Apply Workday expertise on high-profile projects
• Address complex functional challenges and act as a key client point of contact
• Build customer relationships and shape and deliver fit-for-purpose, commercially sound solutions
• Provide expert consulting and guidance based on each customer's business
• Capture lessons learned and improve best-practice recommendations, project delivery processes, and supporting artefacts
• Collaborate with others to centralize communication for #OneTeam reporting
• Develop new skills and services aligned with current and future market requirements
• Help improve tools, processes, project approaches, and testing artefacts

Workday Test Lead Consultant

• Implement and configure enterprise-scale Workday solutions for Kainos’s global customer base
• Build relationships with customers
• Shape and deliver solutions aligned with customer needs, fit for purpose, and commercially viable
• Provide guidance to customers and understand their business and requirements
• Work within Consulting and Application Management Services
• Deliver Application Management Services work in line with defined Service Level Agreements
• Participate in customer-facing consulting activities, including presentations and workshops
• Travel to customer sites in the same region when required

Workday Absence & Time Tracking Consultant

Sales

• Lead a team of six Enterprise Account Executives selling automation, testing, security, and AI software solutions to organisations in the Workday ecosystem
• Own and deliver a regional annual sales target of approximately £6.5m ACV
• Lead the team to achieve monthly, quarterly, and annual revenue objectives
• Build a high-performing sales culture focused on accountability, consistency, and execution
• Drive predictable and sustainable pipeline generation across the region
• Embed proactive prospecting focused on account penetration, demand generation, and pipeline creation
• Partner with Marketing, Alliances, and Workday field teams to maximise market opportunities and event-led pipeline generation
• Recruit, develop, and retain sales talent
• Conduct coaching, deal reviews, forecast reviews, and territory planning sessions
• Drive adoption of sales methodologies, processes, and best practices
• Support Account Executives through complex sales cycles and strategic customer engagements
• Establish forecasting disciplines and pipeline hygiene standards
• Deliver accurate monthly, quarterly, and annual forecasts
• Use sales data and insights to identify trends, risks, opportunities, and intervention areas
• Ensure disciplined CRM management and adherence to sales processes
• Build trusted relationships with senior stakeholders at prospective and existing customers
• Support strategic customer engagements, executive briefings, negotiations, and commercial discussions
• Act as executive sponsor on key opportunities and priority accounts
• Support negotiation and structuring of commercial agreements
• Provide guidance during pricing, discounting, procurement, and contracting discussions
• Strengthen relationships with Workday and strategic partners
• Create and execute joint go-to-market plans
• Represent Kainos at customer, partner, and industry events
• Collaborate with Product, Customer Success, Marketing, Strategy, Delivery, Legal, and Finance teams
• Champion Kainos values, culture, and behaviours as a visible sales leader and ambassador

Regional Sales Director – Medium Enterprise, Workday Products

Customer Success Manager

• Lead and scale the Customer Success function across North America
• Drive customer retention, adoption, advocacy, and long-term value realization across Kainos' Workday Products portfolio
• Lead a team of Customer Success Managers
• Ensure customers achieve measurable business outcomes and realize value from their investment
• Partner with Sales, Professional Services, Support, Product, and Customer Operations to deliver a seamless customer experience
• Own Gross Revenue Retention and customer health outcomes across the North America portfolio
• Drive proactive customer success strategies and mitigate renewal and adoption risks
• Lead regional renewal readiness and retention planning
• Build, lead, and develop a high-performing Customer Success team
• Establish goals, performance expectations, development plans, succession plans, and talent pathways
• Build executive-level relationships with strategic customers
• Sponsor customer escalations and lead recovery plans
• Support Customer Advisory Boards, customer communities, advocacy programs, and executive briefings
• Represent customer feedback in product and service decisions
• Drive adoption of customer success methodologies, playbooks, lifecycle processes, and health frameworks
• Use customer intelligence, health scoring, data insights, automation, and AI-enabled capabilities to improve scale and efficiency
• Improve reporting, forecasting, segmentation, and customer lifecycle management
• Align customer success activities with growth, expansion, and product adoption objectives
• Provide senior leadership with recommendations on retention trends, sentiment, risks, and opportunities

Director of Customer Success – Workday Product

Revenue Operations

• Define and lead transformation of the current Sales Ops function into a broader Revenue Ops capability
• Establish performance management frameworks, metrics and insight across Sales, Pre-sales, Marketing and Alliances
• Shape the future operating model for Revenue Ops partnerships with go-to-market functions and Digital Services
• Own and continuously improve core sales processes, including booking rules, sales order governance, contracted work, backlog and forecast demand
• Support quota and target setting and implement improvements to sales effectiveness and forecast accuracy
• Own reporting, forecasting and performance insights across Digital Services
• Provide accurate, timely and actionable information for decision-making, planning, pipeline management and go-to-market performance
• Lead development of market intelligence covering market trends, competitor activity, customer priorities and growth opportunities
• Translate market intelligence into actionable recommendations supporting growth priorities
• Define and maintain data standards, governance and controls for a trusted single source of truth
• Assure data integrity underpinning forecasting and performance reporting
• Own sales technology requirements for Digital Services
• Improve sales effectiveness, operational efficiency and decision-making through technology, automation and AI-enabled capabilities
• Feed requirements into Group-level sales and marketing technology workstreams and drive adoption across Digital Services
• Partner with senior stakeholders to understand priorities, identify process improvements and provide constructive challenge

Head of Revenue Operations

SDET

• Work within a multi-skilled agile team
• Develop and execute functional automated and manual tests
• Help deliver working application software that meets user needs within the public sector
• Learn and apply new technologies and approaches
• Collaborate with talented colleagues to learn, develop, and grow