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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday products and SaaS implementation, with a strong focus on customer delivery, relationship management, and process improvement. Capable of leading complex engagements while coaching and mentoring junior colleagues to enhance team capabilities.
Highest-signal resume keywords
Workday HCM ExpertiseSaaS Implementation ExperienceCustomer Management SkillsConsulting SkillsCoaching and Mentoring Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday ProductsBusiness AnalysisQuality AssuranceSolution QualityDelivery Risk ManagementData Privacy SolutionsAudit and Risk ManagementContinuous Control Monitoring
Soft Skills
Customer Relationship ManagementCommunication SkillsProblem-Solving SkillsCommercial Judgement
Tools & Technologies
JIRA Service DeskServiceNow
Certifications & Qualifications
Workday HCM CertificationWorkday Financials CertificationWorkday Payroll Certification
Industry Keywords
Customer Success MetricsAdoption Health ScoringMaturity Frameworks
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead customer delivery and own successful Smart Product implementations within scope, timeline, quality and commercial expectations
- Lead discovery and analysis activities, identify use cases and recommend solutions supporting adoption of Smart Audit and User Access Review
- Apply Smart Product subject-matter expertise in the context of customers’ Workday configurations
- Build trusted customer relationships, manage expectations, communicate progress and risks, and resolve or escalate issues
- Deliver training and knowledge transfer to enable customer self-sufficiency
- Identify and implement improvements to delivery methods, tools, documentation, training and internal processes
- Collaborate with Customer Success, Product, Engineering and Sales on feedback, feature and fix definition, testing, release and rollout
- Coach and mentor junior colleagues, maintain training materials, and coordinate onboarding and upskilling
Requirements
What you’ll need- Strong understanding of Workday products, including HCM and specialist capabilities
- Strong commercial experience in SaaS implementation, technology consulting, business analysis or quality assurance
- Experience independently leading complex customer-facing engagements with accountability for scope, governance, risks, commercial outcomes, solution quality and transition to ongoing support
- Strong consulting skills, including presenting, leading workshops, demonstrating and explaining complex functionality or solutions to customers
- Excellent customer management skills
- Sound commercial judgement, including understanding of scope, estimation, utilisation, delivery risk and professional-services commercial dynamics
- Experience coaching, mentoring or line-managing junior colleagues
- Ability to identify and implement improvements to delivery tools, standards or processes
- Willingness to work across relevant Workday delivery services and travel to customer locations when required
- Workday HCM, Financials or Payroll Certification (desirable)
- Familiarity with service management tools such as JIRA Service Desk, ServiceNow, or equivalent (desirable)
- Relevant Workday, testing, security, privacy or project delivery certifications (desirable)
- Exposure to customer success metrics, adoption health scoring, or maturity frameworks (desirable)
- Experience in audit, risk, control assurance or continuous control monitoring (desirable)
- Experience with data masking, data privacy or information security solutions (desirable)
Benefits
Comp & perks- People-first culture
- Coaching, mentoring and knowledge sharing opportunities
- Diversity, equity and inclusion commitment
- Recruitment accommodations and adjustments