Customer Operations Associate

. Turn customer messages into clear, owned, and due-dated work using the internal scoping process .

Posted 9/25/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $85,000 - $110,000 per yearWebsite

Tools & technologies

SQL

Key responsibilities & impact

Turn customer messages into clear, owned, and due-dated work using the internal scoping process
Triage customer support requests and keep the “waiting on us” queue moving toward zero
Reproduce data and metric issues, gather evidence, and resolve them or create actionable Engineering tickets
Track account KPIs, product usage, and trends to identify engagement risks and opportunities
Analyze account platform usage and provide insights and recommendations
Identify opportunities for proactive customer education, communications, and outreach
Contribute analysis and materials to renewal and expansion conversations
Coordinate account workstreams across Engineering, Product, and Sales
Prepare client meeting materials, join calls, and capture follow-ups
Support onboarding checklists, roster and configuration validation, user setup, and training materials
Bring customer feedback and support trends into internal discussions
Improve customer-facing knowledge-base resources
Run the high-priority requirements report and prepare for bug blitzes and meetings
Support customer health reporting and release workflows for proactive communications
Report to the Director of Customer Operations

What you’ll need

2–4 years in operations, implementation, technical support, or consulting where you owned execution and outcomes
Strong written communication
Highly organized and able to juggle many small, important tasks
Comfortable with spreadsheets and structured data
Able to identify duplicate rows, bad identifiers, or anomalous metrics
Daily AI-tool user
Systems-thinking approach to recurring problems
Healthcare, value-based care, or ACO exposure, or eagerness to learn shared savings, quality measures, and AWVs
SQL, Snowflake, or dashboard and analytics familiarity
Experience supporting software implementations or customer onboarding

Comp & perks

Full benefits (health, dental, vision, 401k)
Remote-friendly with true startup flexibility
Work with a small team of talented, passionate problem-solvers
AI-native product environment using Claude, automated transcription, and intelligent workflows