Kairon Health

Operations

• Turn customer messages into clear, owned, and due-dated work using the internal scoping process
• Triage customer support requests and keep the “waiting on us” queue moving toward zero
• Reproduce data and metric issues, gather evidence, and resolve them or create actionable Engineering tickets
• Track account KPIs, product usage, and trends to identify engagement risks and opportunities
• Analyze account platform usage and provide insights and recommendations
• Identify opportunities for proactive customer education, communications, and outreach
• Contribute analysis and materials to renewal and expansion conversations
• Coordinate account workstreams across Engineering, Product, and Sales
• Prepare client meeting materials, join calls, and capture follow-ups
• Support onboarding checklists, roster and configuration validation, user setup, and training materials
• Bring customer feedback and support trends into internal discussions
• Improve customer-facing knowledge-base resources
• Run the high-priority requirements report and prepare for bug blitzes and meetings
• Support customer health reporting and release workflows for proactive communications
• Report to the Director of Customer Operations

Customer Operations Associate