Kalibrate

Customer Success Manager

• Own all client-facing deliverables related to software and analytics projects
• Ensure timely and high-quality delivery of presentations, reports, and insights
• Maintain accountability for professional services engagement results and outcomes
• Finalize client presentations
• Present insights, recommendations, and strategic value in client meetings
• Translate complex analytics into actionable business insights
• Partner with internal analytics and platform teams on project goals and timelines
• Coordinate with model development and implementation teams
• Own renewals for assigned accounts and secure contract extensions
• Identify and drive upsell opportunities, including software licenses, professional services, software modules, feature expansions, and third-party data integrations
• Collaborate with Product teams to scope and position new offerings
• Track commercial performance metrics across accounts using reporting and analytics
• Build and maintain client stakeholder relationships
• Advocate internally for client needs and priorities
• Monitor client satisfaction and proactively address issues or concerns

Explore Customer Success Manager at Kalibrate. Review requirements and application details.

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Customer Success Manager