Senior Strategic Account Manager

Kalibri Labs

. Own renewal and expansion revenue for an assigned portfolio of high-value strategic customer accounts .

Posted 9/24/2026full-timeRemote • United StatesSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management, focusing on renewal and expansion revenue while building strong executive relationships. Proficient in utilizing Salesforce for pipeline management and forecasting, with a solid understanding of the hospitality industry and data products.

Highest-signal resume keywords

Strategic Account ManagementRenewal And Expansion RevenueSalesforce ProficiencyExecutive Relationship BuildingHospitality Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract NegotiationRevenue ManagementData AnalyticsMulti-Year Account Planning

Soft Skills

Relationship BuildingNegotiationCommunication

Tools & Technologies

SalesforceGongLinkedIn Sales Navigator

Industry Keywords

HospitalityData-as-a-ServiceCommercial StrategyAsset ManagementHigh-Growth Environment

About the role

Key responsibilities & impact

Own renewal and expansion revenue for an assigned portfolio of high-value strategic customer accounts
Serve as strategic relationship owner and point of contact, building relationships from day-to-day users through executive-level stakeholders
Identify and drive expansion through new properties, management contracts, broader portfolio rollout, and cross-selling Kalibri products
Lead renewal strategy, negotiation, and contract execution
Monitor account health, usage, and portfolio changes to identify and mitigate churn risk
Run executive business reviews connecting Kalibri data to clients’ commercial and ownership goals
Maintain Salesforce pipeline, next steps, and accurate forecasting
Partner with Customer Support, Sales, Product, Data, and Enterprise teams
Bring customer insights into product direction and go-to-market strategy
Travel 10–20% for customer meetings, industry events, and periodic in-person team gatherings

Requirements

What you’ll need

6+ years in strategic account management, key account management, or a client-facing revenue role carrying and hitting renewal and expansion targets
Hospitality industry experience (on property, above property, or hospitality-focused SaaS/data); hospitality is a must
Track record owning accounts in the six-figure ARR range, including leading the renewal and negotiating contract terms end to end
Experience building executive relationships and multi-threading complex, multi-stakeholder customer organizations
Demonstrated ability to build and run multi-year account plans that drive measurable expansion
Comfortable leading pricing, upsell, and contract conversations with senior buyers
Salesforce proficiency
Technical aptitude to learn data products, datasets, and analytics tools
Background in revenue management, commercial strategy, or asset management is nice to have
Experience selling a multi-product or Data-as-a-Service portfolio is nice to have
High-growth or startup environment experience is nice to have
Familiarity with Gong, LinkedIn Sales Navigator, or similar tools is nice to have
Must live in the United States
Must be authorized to work in the United States or not require work authorization/sponsorship

Benefits

Comp & perks

Fully remote work, with a thriving company culture
Robust medical, dental, and vision plans through Blue Cross Blue Shield, including a $0 cost plan for employees and subsidized coverage for dependents
401k plan with employer match
Flexible Paid Time Off
$250 new hire allowance for home office setup
Commission offered