Licensing Applications Service Manager

Kamma

. Own end-to-end delivery of every licence application, from invoicing and readiness through licence issuance and upload into KammaSuite .

Posted 9/21/2026full-timeLondon • United KingdomMid-LevelSenior💰 £40,000 - £46,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing licensing applications, ensuring compliance with GDPR, and leading teams to achieve KPIs. Proficient in process improvement and maintaining strong relationships with stakeholders, including council officers.

Highest-signal resume keywords

Team LeadershipLicensing Application ManagementProcess ImprovementGDPR ComplianceRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Licensing Application ProcessesQuality ControlAudit ProcessesKPI ManagementProperty Licensing

Soft Skills

Attention to DetailEmotional IntelligenceWritten CommunicationVerbal CommunicationIndependent Management

Tools & Technologies

Google WorkspaceKammaSuite

Industry Keywords

Local AuthorityHousing ComplianceProperty ManagementHigh-Volume AdministrationService Quality Targets

About the role

Key responsibilities & impact

Own end-to-end delivery of every licence application, from invoicing and readiness through licence issuance and upload into KammaSuite
Lead, coach and develop Licensing Applications Administrators
Run short daily and weekly check-ins to keep work moving and unblock the team
Guarantee accuracy and GDPR compliance through a rigorous audit process
Own weekly and monthly team KPIs and intervene early when targets are not met
Maintain expertise and a current knowledge base on licensing requirements across councils
Handle complex, high-risk and escalated cases
Liaise directly with council officers to resolve unusual applications
Identify efficiencies, improve software integration and shape new features with the Licensing Product Manager
Process a defined, capped share of live applications while prioritising audit, KPIs and team leadership

Requirements

What you’ll need

At least 3-4 years managing or leading a team in an operations, compliance or high-volume administrative function, with a track record of hitting service and quality targets
Exceptional attention to detail and a rigorous approach to accuracy and quality control
Strong working knowledge of, or demonstrated ability to quickly learn, property licensing and local authority application processes
Strong relationship skills and emotional intelligence to work well with colleagues, customers and council officers
Experience designing or improving processes and workflows
Strong written and verbal communication skills
Comfortable working independently and managing multiple priorities across a team
Comfortable with ambiguity and shifting priorities
Experience within property licensing, lettings, property management, or housing compliance (desirable)
Experience working with UK local authorities, particularly web portals and public-facing interfaces (desirable)
Familiarity with Google Workspace (desirable)
Experience running audits or quality assurance processes (desirable)
Experience partnering with product teams to shape process or tooling improvements (desirable)

Benefits

Comp & perks

25 days holiday, which increases with tenure
Company usually closes for the Christmas period
2 charity days per year
20 days of Work from Anywhere
Pension scheme
Health insurance
Cycle-to-work scheme
Share options
Book allowance
Home office budget
Curiosity budget