Kamma

Manager

• Own end-to-end delivery of every licence application, from invoicing and readiness through licence issuance and upload into KammaSuite
• Lead, coach and develop Licensing Applications Administrators
• Run short daily and weekly check-ins to keep work moving and unblock the team
• Guarantee accuracy and GDPR compliance through a rigorous audit process
• Own weekly and monthly team KPIs and intervene early when targets are not met
• Maintain expertise and a current knowledge base on licensing requirements across councils
• Handle complex, high-risk and escalated cases
• Liaise directly with council officers to resolve unusual applications
• Identify efficiencies, improve software integration and shape new features with the Licensing Product Manager
• Process a defined, capped share of live applications while prioritising audit, KPIs and team leadership

Licensing Applications Service Manager