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Kantar

Senior Director, Client Service

Kantar

. Manage execution of full-scale custom research studies for strategic local and global clients .

Posted 10/2/2026full-timeUnited StatesSenior💰 $142,700 - $167,500 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing high-volume quantitative research studies, delivering impactful insights, and fostering strong client relationships. Proven ability to lead teams, develop strategic priorities, and ensure quality delivery of research projects.

Highest-signal resume keywords
Quantitative Research ManagementClient Relationship DevelopmentAnalytical ExpertiseTeam LeadershipProject Scoping and Pricing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Quantitative ResearchData AnalysisSurvey DesignReport WritingKPI ManagementProject ManagementClient ServicingBusiness DevelopmentRevenue ManagementStatistical Analysis
Soft Skills
Verbal CommunicationWritten CommunicationProblem-SolvingRelationship BuildingCoaching
Certifications & Qualifications
Bachelor’s DegreeMaster’s Degree Preferred
Industry Keywords
Brand PerformanceClient SatisfactionStrategic PrioritiesCross-Sell StrategyMarket Research

Tech Stack

Tools & technologies
Spark

About the role

Key responsibilities & impact
  • Manage execution of full-scale custom research studies for strategic local and global clients
  • Leverage study solutions to provide business insights and manage multiple project teams
  • Develop issue-focused analyses
  • Build strong relationships with clients in the portfolio through high-impact deliverables and engagement
  • Grow the business with Kantar
  • Lead a portfolio of $2.5–$5M in revenue
  • Deliver Brand Performance work profitably for assigned projects
  • Contribute to new business opportunities to maintain and grow the book of business
  • Independently price and scope jobs and build statements of work
  • Lead small to mid-size accounts and oversee complex, high-demand accounts
  • Address client questions and requests, manage expectations and deadlines, and provide status updates
  • Coach clients and teams on complex or new challenges
  • Design research and ensure quality delivery from junior staff, including survey design, sample, specifications, and deliverables
  • Deliver client servicing values and drive client satisfaction
  • Build story-driven and insightful reports
  • Present reports to clients and lead client meetings
  • Develop independent client relationships
  • Manage 1–2 direct reports and support utilization targets and Brand Performance goals
  • Provide feedback and coaching to account teams and direct reports
  • Contribute to strategic priorities including Blueprint, +1/cross-sell strategy, and SPARK
  • Promote positive energy and Brand Performance team culture
  • Lead by example and encourage the team toward organizational goals

Requirements

What you’ll need
  • 7+ years of experience managing high volume quantitative research studies and interfacing with clients to proactively deliver on agreed KPIs
  • 1+ years managing people
  • Bachelor’s degree in Marketing, Social Sciences or related field
  • Proven analytical expertise and storytelling experience; ability to turn data into an insightful story
  • Proven track record to positively impact client outcomes and ability to influence clients
  • Excellent verbal and written communication with internal/external clients
  • Logical reasoning and problem-solving skills
  • Proven ability developing strong relationships that drive internal/external customer satisfaction
  • Natural curiosity and a can-do attitude
  • Comfort with ambiguity
  • Masters preferred

Benefits

Comp & perks
  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental and Vision benefits
  • Wellness Program
  • 401k with match
  • Tuition Reimbursement
  • Commuter benefits
  • Unlimited PTO
  • Flexible approach to working, with encouragement to spend part of the working week in the office
  • Pay for performance culture and career progression opportunities