Kantar

Client Services Representative

• Manage the execution of full-scale custom research studies for strategic local and global clients
• Leverage study solutions to provide business insights and manage multiple project teams
• Develop issue-focused analyses
• Build strong client relationships through high-impact deliverables and engagement
• Grow the business with Kantar
• Lead a portfolio of $2.5–$5M in revenue
• Take responsibility for profitable delivery of Brand Performance work
• Contribute to new business opportunities to maintain and grow the book of business
• Independently price and scope jobs and build statements of work
• Lead small to mid-size accounts and oversee complex, high-demand accounts
• Address client questions and requests, manage expectations and deadlines, and provide status updates
• Design research and ensure quality delivery from junior staff, from survey design and sample specifications through deliverables
• Deliver client servicing values and drive client satisfaction
• Build story-driven and insightful reports
• Present reports to clients and lead client meetings
• Develop independent client relationships
• Manage 1–2 direct reports and support utilization targets and Brand Performance goals
• Provide feedback and coaching to account teams and direct reports
• Contribute to strategic priorities including Blueprint, +1/cross-sell strategy, and SPARK
• Contribute to Brand Performance team culture and organizational goals

Senior Director, Client Service

• Manage execution of full-scale custom research studies for strategic local and global clients
• Leverage study solutions to provide business insights and manage multiple project teams
• Develop issue-focused analyses
• Build strong relationships with clients in the portfolio through high-impact deliverables and engagement
• Grow the business with Kantar
• Lead a portfolio of $2.5–$5M in revenue
• Deliver Brand Performance work profitably for assigned projects
• Contribute to new business opportunities to maintain and grow the book of business
• Independently price and scope jobs and build statements of work
• Lead small to mid-size accounts and oversee complex, high-demand accounts
• Address client questions and requests, manage expectations and deadlines, and provide status updates
• Coach clients and teams on complex or new challenges
• Design research and ensure quality delivery from junior staff, including survey design, sample, specifications, and deliverables
• Deliver client servicing values and drive client satisfaction
• Build story-driven and insightful reports
• Present reports to clients and lead client meetings
• Develop independent client relationships
• Manage 1–2 direct reports and support utilization targets and Brand Performance goals
• Provide feedback and coaching to account teams and direct reports
• Contribute to strategic priorities including Blueprint, +1/cross-sell strategy, and SPARK
• Promote positive energy and Brand Performance team culture
• Lead by example and encourage the team toward organizational goals

Associate

• Service the Reddit account through high-quality work and efficient delivery
• Build strong relationships with clients and partners
• Advise clients on strategy for digital media campaigns
• Execute brand lift studies from start to finish on the Reddit platform
• Lead kick-off calls and set up new studies
• Design surveys and analyze data
• Write final reports and present results to internal and external teams
• Develop actionable recommendations tied to data and research objectives
• Perform quality checks to ensure accuracy
• Adhere to project timelines and deliver high-quality work through collaboration with sales and ad measurement teams
• Drive process improvements and address issues proactively
• Build understanding of media platform capabilities and advertiser vertical expertise

Senior Director, Client Service

Senior Director, Client Service

Associate Measurement Lead, Media