Senior Director, Client Service

Kantar

. Manage the execution of full-scale custom research studies for strategic local and global clients .

Posted 10/2/2026full-timeUnited StatesSenior💰 $142,700 - $167,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume quantitative research studies and delivering impactful insights to clients. Proven ability to build strong client relationships and lead project teams while ensuring quality delivery and client satisfaction.

Highest-signal resume keywords

Quantitative Research ManagementClient Relationship BuildingAnalytical ExpertiseTeam LeadershipStorytelling with Data

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Research DesignData AnalysisKPI ManagementProject ScopingRevenue ManagementSurvey DesignSample SpecificationsReport DevelopmentClient ServicingBusiness Development

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingLogical ReasoningRelationship Management

Industry Keywords

Brand PerformanceClient SatisfactionStrategic PrioritiesCross-Sell StrategyOrganizational Goals

Tech Stack

Tools & technologies

Spark

About the role

Key responsibilities & impact

Manage the execution of full-scale custom research studies for strategic local and global clients
Leverage study solutions to provide business insights and manage multiple project teams
Develop issue-focused analyses
Build strong client relationships through high-impact deliverables and engagement
Grow the business with Kantar
Lead a portfolio of $2.5–$5M in revenue
Take responsibility for profitable delivery of Brand Performance work
Contribute to new business opportunities to maintain and grow the book of business
Independently price and scope jobs and build statements of work
Lead small to mid-size accounts and oversee complex, high-demand accounts
Address client questions and requests, manage expectations and deadlines, and provide status updates
Design research and ensure quality delivery from junior staff, from survey design and sample specifications through deliverables
Deliver client servicing values and drive client satisfaction
Build story-driven and insightful reports
Present reports to clients and lead client meetings
Develop independent client relationships
Manage 1–2 direct reports and support utilization targets and Brand Performance goals
Provide feedback and coaching to account teams and direct reports
Contribute to strategic priorities including Blueprint, +1/cross-sell strategy, and SPARK
Contribute to Brand Performance team culture and organizational goals

Requirements

What you’ll need

7+ years of experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs
1+ years managing people
Bachelor’s degree in Marketing, Social Sciences or related field
Masters preferred
Proven analytical expertise and storytelling experience; ability to turn data into an insightful story
Proven track record to positively impact client outcomes and ability to influence clients
Excellent verbal and written communication with internal/external clients
Logical reasoning and problem-solving skills
Proven ability developing strong relationships that drive internal/external customer satisfaction
Natural curiosity, a can-do attitude and comfort with ambiguity

Benefits

Comp & perks

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO
Flexible working approach
Pay for performance culture
Career progression opportunities
Mental health and well being support