Client Success Manager

Kaplan Test Prep

. Drive retention and growth within Kaplan North America’s mid-tier supplemental education account portfolio in partnership with sales leadership .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $31,200 - $78,647 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship management, focusing on retention and revenue growth through strategic planning and cross-functional collaboration. Proficient in analyzing account health and implementing processes to enhance customer satisfaction and drive upsell opportunities.

Highest-signal resume keywords

Customer Relationship ManagementAccount ManagementStrategic AnalysisCross-Functional CollaborationProcess Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Growth PlanningData-Driven Decision MakingRisk AssessmentEngagement Metrics TrackingContract Management

Soft Skills

Attention to DetailExcellent Presentation Skills

Tools & Technologies

CRMLMS

Certifications & Qualifications

Bachelor's Degree in BusinessMaster's Degree or MBA Preferred

Industry Keywords

Supplemental EducationCustomer SupportSales ForecastingRenewals ManagementCross-Sell and Upsell Opportunities

About the role

Key responsibilities & impact

Drive retention and growth within Kaplan North America’s mid-tier supplemental education account portfolio in partnership with sales leadership
Develop strategic account plans and identify and jointly pursue cross-sell and upsell opportunities
Manage renewals for assigned accounts through an email and call cadence
Provide customer support to senior leadership stakeholders and build cross-functional relationships
Conduct proactive outreach and provide industry-specific insights connecting trends to Kaplan offerings
Monitor and report account health and risk, contributing to sales forecasting accuracy
Implement relationship-management processes for mid-revenue supplemental accounts
Serve as the primary point of contact for portfolio stakeholders
Develop tailored engagement plans focused on retention, revenue growth, and cross-sell/upsell potential
Ensure seamless delivery of customer contracts and identify additional product opportunities
Review accounts to identify risks and opportunities, provide feedback, and implement mitigation plans
Collaborate with salespeople to execute account growth plans using knowledge of Kaplan products and services
Use customer surveys, interviews, CRM, and LMS data to assess engagement and identify opportunities
Track partner-engagement metrics and make data-driven adjustments to improve revenue growth and customer satisfaction

Requirements

What you’ll need

Bachelor's Degree in Business or related field, or Associate’s Degree with four years of experience
4+ years of experience working in customer experience, account management, or program management with a large portfolio of accounts
Process management
Attention to detail
Customer relationship management
Strategic analysis
Cross-functional collaboration
Matrix management
Excellent presentation skills
Master’s Degree or MBA preferred

Benefits

Comp & perks

Remote work provides a flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members
Comprehensive health benefits; new hire eligibility starts on day 1 of employment
Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, one volunteer day, and one diversity and inclusion day
Supportive and rewarding work environment
Equal opportunity employment
Drug-free workplace