Kaplan Test Prep

Art Director

• Lead and mentor a team of designers
• Guide creative direction for projects and campaigns
• Develop creative strategy with the VP Creative, Design Director, and key stakeholders
• Oversee designer development, workloads, work reviews, and training
• Help set and meet team goals
• Conceptualize, design, present, and deliver artwork and campaign assets aligned with business objectives and brand guidelines
• Collaborate with copywriters and designers to create work for stakeholders and clients
• Ideate and design user experiences that communicate desired messages and function across technical specifications
• Develop messaging across print, digital, video, and social media using color, typography, illustration, photography, animation, and print/layout techniques
• Maintain knowledge of Kaplan brands, products, technology trends, and design practices across media
• Ensure quality throughout project phases
• Manage multiple projects, timelines, and expectations
• Manage project workflow, digital file management, and backup systems

Senior Manager, Art Director

Copywriter

• Conceptualize and execute marketing materials and promotional copy for print, web, email, digital, video, and social media
• Write and edit strategic copy including emails, ads, brochures, web content, posters, sales tools, video scripts, articles, and event materials
• Collaborate with art directors, designers, and writers to develop creative concepts meeting marketing objectives and brand requirements
• Study products and services to understand selling features that promote the brand
• Manage work and communicate project status in team meetings and project management software
• Participate in brainstorming sessions
• Interact with stakeholders to discuss needs and objectives and solve creative challenges
• Present concepts to internal teams
• Use reference materials to ensure accuracy of claims
• Organize workload and manage time efficiently to meet multiple deadlines

Customer Success Manager

• Recruit, enroll, and guide diverse cohorts of students through undergraduate and graduate programs
• Conduct outreach through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS
• Advise students on career and program interests and align programs with academic and professional goals
• Assist prospective students through the enrollment process
• Manage onboarding for enrolled students and provide financial guidance from enrollment through graduation
• Provide personalized support, degree outcome and career guidance, course guidance, and registration support
• Orient students on admissions and catalog requirements, academic policies, registration procedures, and available resources
• Manage a student cohort and meet enrollment and retention metrics
• Encourage and support students progressing through advanced degree programs
• Collaborate with academic and admissions departments and faculty to support program alignment, student success, and compliance
• Ensure adherence to state and federal regulations, FERPA, and institutional compliance standards
• Use technology platforms for student management, communication, engagement, and career planning
• Maintain knowledge of online education platforms and career planning tools
• Analyze student dashboards and reports to optimize student experience and outcomes
• Identify alternatives and implement solutions to best support students

Student Success Manager – Nursing

• Recruit, enroll, and guide diverse cohorts of undergraduate and graduate students
• Advise prospective students from initial contact through graduation
• Conduct outreach through outbound calls, scheduled phone appointments, email, chat, video chat, and SMS
• Advise students on career and program interests and align programs with academic and professional goals
• Assist prospective students through program-specific enrollment processes
• Manage onboarding for enrolled students
• Provide financial guidance regarding education funding from enrollment through graduation
• Offer personalized support, course guidance, and registration assistance
• Orient students on admissions and catalog requirements, academic policies, registration procedures, and available resources
• Manage a student cohort while meeting enrollment and retention metrics
• Encourage and support progression through advanced degree programs
• Collaborate with academic and admissions departments and faculty
• Ensure program alignment, student success, and adherence to State and Federal regulations, FERPA, and institutional compliance standards
• Use technology platforms for student management, communication, and engagement
• Maintain knowledge of online education platforms and career planning tools
• Analyze student dashboards and reports to optimize student experience and outcomes
• Identify and implement solutions to best support students

Student Success Manager, Health Science

Support Representative

• Receive and resolve student and faculty inquiries in a fast-paced call- and web-based operations center
• Educate and troubleshoot technical support issues including usernames/passwords, software, hardware, and university platform tools
• Identify and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking, and escalation
• Complete detailed summary forms for issues escalated to higher levels in the technology department
• Meet productivity goals including contacts per hour, caller satisfaction, and first-call resolution
• Solve multiple issues per call and probe to prevent further calls from students and faculty
• Provide support for internal departments including Admissions, Education Advising, Financial Aid, Career Services, and Student Relations
• Handle inquiries via phone, chat, and email
• Perform other duties as assigned by the Technical Support Manager, Supervisor, Team Leads, or senior personnel

Support & Solutions Representative

• Drive retention and growth within Kaplan North America’s mid-tier supplemental education account portfolio in partnership with sales leadership
• Develop strategic account plans and identify and jointly pursue cross-sell and upsell opportunities
• Manage renewals for assigned accounts through an email and call cadence
• Provide customer support to senior leadership stakeholders and build cross-functional relationships
• Conduct proactive outreach and provide industry-specific insights connecting trends to Kaplan offerings
• Monitor and report account health and risk, contributing to sales forecasting accuracy
• Implement relationship-management processes for mid-revenue supplemental accounts
• Serve as the primary point of contact for portfolio stakeholders
• Develop tailored engagement plans focused on retention, revenue growth, and cross-sell/upsell potential
• Ensure seamless delivery of customer contracts and identify additional product opportunities
• Review accounts to identify risks and opportunities, provide feedback, and implement mitigation plans
• Collaborate with salespeople to execute account growth plans using knowledge of Kaplan products and services
• Use customer surveys, interviews, CRM, and LMS data to assess engagement and identify opportunities
• Track partner-engagement metrics and make data-driven adjustments to improve revenue growth and customer satisfaction

Client Success Manager

Instructor

• Deliver live and live online Real Estate classes
• Serve as a real estate industry expert by staying current on industry trends, regulations, and best practices
• Create a positive and inclusive learning environment that fosters student engagement and participation
• Mentor students and drive student success
• Manage classroom dynamics and ensure regulatory requirements are followed
• Address student questions throughout their learning journey and in follow-up as requested
• Adjust teaching style based on feedback and constructive criticism
• Adhere to attendance, time schedule, and student concern requirements
• Collaborate with instructors and staff to ensure a cohesive student learning experience
• Communicate regularly with product line management about curriculum updates, student progress, and classroom or schedule changes