Student Success Manager, Health Science

Kaplan Test Prep

. Recruit, enroll, and guide diverse cohorts of undergraduate and graduate students .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $31,200 - $78,647 per yearWebsite

About the role

Key responsibilities & impact

Recruit, enroll, and guide diverse cohorts of undergraduate and graduate students
Advise prospective students from initial contact through graduation
Conduct outreach through outbound calls, scheduled phone appointments, email, chat, video chat, and SMS
Advise students on career and program interests and align programs with academic and professional goals
Assist prospective students through program-specific enrollment processes
Manage onboarding for enrolled students
Provide financial guidance regarding education funding from enrollment through graduation
Offer personalized support, course guidance, and registration assistance
Orient students on admissions and catalog requirements, academic policies, registration procedures, and available resources
Manage a student cohort while meeting enrollment and retention metrics
Encourage and support progression through advanced degree programs
Collaborate with academic and admissions departments and faculty
Ensure program alignment, student success, and adherence to State and Federal regulations, FERPA, and institutional compliance standards
Use technology platforms for student management, communication, and engagement
Maintain knowledge of online education platforms and career planning tools
Analyze student dashboards and reports to optimize student experience and outcomes
Identify and implement solutions to best support students

Requirements

What you’ll need

Bachelor Degree with a focus in Business, Education, Healthcare, Psychology, or Communications
Minimum of 3 years of relevant experience counseling/advising, customer service and/or sales concierge service, or management of a large customer base
At least two years of experience for every year of formal education required
Candidates without a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt (applies to internal employees only)
Strong proficiency in technology for student management and engagement
Knowledge of online learning platforms and career planning tools
Familiarity with student information systems and CRM tools such as Cvue, SRM (SalesForce), CampusLogic, Brightspace, Canvas, and Slate
Proficiency with Outlook, Microsoft Office, and/or Google Apps for Work
Ability to advise on academic, organizational, university policies and processes, and funding
Ability to understand programs of study, university policies, online platforms, student services, and academic organization
Excellent consultative sales and problem-solving skills
Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills
Conflict resolution and ability to de-escalate student issues
Understanding of FERPA guidance and regulations
Ability to analyze student dashboards and reports
Ability to identify alternatives and implement solutions supporting students
In-depth knowledge of online education platforms
Ability to understand students' career decision-making processes
Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, able to multitask, and detail-oriented

Benefits

Comp & perks

Remote work provides a flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members
Comprehensive health benefits with new hire eligibility starting on day 1 of employment
Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, plus one volunteer day and one diversity and inclusion day
Supportive and rewarding work environment
Flexible work/life balance