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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client engagement management, strategic narrative development, and change management, with a strong focus on relationship building and stakeholder alignment. Proven ability to lead cross-functional teams and identify expansion opportunities within complex client accounts.
Highest-signal resume keywords
Client-Facing DeliveryEngagement ManagementChange ManagementCross-Functional LeadershipExecutive Stakeholder Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategic Narrative DevelopmentEngagement StrategyRisk IdentificationAdoption MeasurementStakeholder Alignment
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationStructured Problem-SolvingCommercial Instincts
Industry Keywords
ConsultingEnterprise Professional ServicesCustomer SuccessFortune 500Workforce Transformation
About the role
Key responsibilities & impact- Serve as a trusted advisor to client stakeholders through VP and C-level
- Own the strategic narrative for each account and keep executive stakeholders aligned
- Represent Karat with the rigor and polish expected of a leading consulting or technology partner
- Define engagement strategy and roadmap and own execution from statement of work through go-live and steady state
- Lead change management, including communications, stakeholder alignment, training, resistance management, and adoption measurement
- Identify account risks and provide visibility into usage, adoption, satisfaction, and status
- Own relationship mapping and partner with the Solutions Engineer and Project Manager
- Coordinate internal specialists across workforce transformation, content, product, and data science
- Surface expansion opportunities to the Client Partner
- Turn account learnings into feedback and playbooks for delivery to major clients
Requirements
What you’ll need- 8+ years in a client-facing delivery, engagement management, or consulting role
- Experience at a consulting firm or in enterprise professional services or customer success at a technology company
- Track record owning complex, high-stakes client relationships with Fortune 500 or comparable enterprise accounts
- Experience leading cross-functional pods through influence rather than formal authority
- Comfort operating with executive stakeholders, including VP or C-suite clients
- Strong commercial instincts and ability to identify expansion opportunities
- Structured problem-solving under ambiguity
- Excellent written and verbal communication
- Willingness to be on-site with clients regularly, up to approximately 30% of the time
- Candidate must reside in FL, IL, MA, MO, OR, TX, or WA
- Immigration sponsorship is not available
Benefits
Comp & perks- 100% remote team operation
- Inclusive workplace and non-discrimination commitment
- Accommodation support for disabilities or special needs
- People of color, womxn, and LGBTQIA+ individuals strongly encouraged to apply