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Area Performance Support Specialist III
KARL STORZ. Provide advanced troubleshooting, maintenance, repair, and technical support for KARL STORZ OR1 integrated operating room solutions and network-based systems .
About the role
Key responsibilities & impact- Provide advanced troubleshooting, maintenance, repair, and technical support for KARL STORZ OR1 integrated operating room solutions and network-based systems
- Serve as a subject matter expert for complex AV, IT, software, and hardware-related issues
- Support healthcare customers remotely, by phone, and through onsite visits
- Diagnose and resolve system performance concerns
- Partner with Critical Response Teams and internal stakeholders on high-priority customer incidents
- Perform preventive maintenance, system upgrades, software configuration, and equipment modifications
- Document service activities, project status updates, and administrative reporting accurately and on time
- Identify process improvement opportunities and provide feedback on service documentation, procedures, and technical resources
- Build customer relationships while supporting service contract retention and service excellence
- Maintain compliance with hospital credentialing requirements, safety standards, and customer protocols
- Support multiple regions across the United States, Canada, and Mexico
Requirements
What you’ll need- High school diploma, GED, or equivalent combination of education and experience
- 5–7 years of experience supporting audio-visual, networking, integrated technology, medical device, or related technical systems
- Advanced troubleshooting skills across AV, IT, network infrastructure, software, and hardware environments
- Experience supporting complex customer environments and resolving high-priority technical issues
- Strong working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and Excel
- Ability to read and interpret technical schematics, diagrams, and work instructions
- Excellent communication skills with a strong customer service orientation
- Valid driver's license with a satisfactory driving record
- Ability to meet hospital credentialing requirements and maintain facility access
- Experience supporting integrated operating rooms, healthcare technology, or hospital environments
- Expertise with KARL STORZ OR1 systems, software, hardware, and related technologies
- Familiarity with CAT5/6, fiber optic, coaxial, copper, and multi-conductor cabling systems
- Experience with cable terminations, AV equipment installation, and network-connected devices
- CompTIA A+, CTS, or other relevant AV, networking, or technology certifications
- Knowledge of control systems, audio processing, video routing, digital signal processors, and network infrastructure
- Ability to travel up to 80% throughout the United States, Canada, and Mexico
- Ability to work occasional evenings and weekends
- Ability to comply with hospital credentialing requirements, including required vaccinations and health screens where applicable
Benefits
Comp & perks- Medical, dental, and vision insurance
- State-of-the-art wellness program
- Pet insurance access
- 3 weeks vacation accrual for full-time roles
- Paid holidays
- Paid sick time
- Up to 8 weeks of 100% paid company parental leave, including maternal/paternal leave, adoption, and fostering leave
- 401(k) retirement savings plan with a match of 66.67% (4%) of the employee’s first 6% contribution, up to IRS limits
- Section 125 Flexible Spending Accounts
- HSA Savings Accounts with company contribution
- Life, short-term disability, and long-term disability insurance
- Tuition pre-reimbursement up to $5,250 per year
- Fitness reimbursement up to $200 annually
- Ongoing professional development opportunities