KARL STORZ

Sales

• Drive sales growth by supporting product evaluations, demonstrations, trials, and installations
• Partner with Sales Executives to develop strategies for winning new business and expanding existing accounts
• Provide clinical and technical support in customer environments, including operating rooms and surgical centers
• Build trusted relationships with surgeons, nurses, sterile processing teams, materials management, and hospital leadership
• Educate customers on product usage, care, troubleshooting, and best practices
• Support service, repair, pricing, and order-related customer needs
• Maintain accurate records, reports, credentialing requirements, and product knowledge
• Support the greater Sacramento, CA market across hospitals, surgery centers, and physician offices
• Gain hands-on exposure in operating rooms and lead product trials and installations

Sales Associate

Associate

• Process customer orders and shipments using SAP and Transportation Management Systems (TMS)
• Accurately package products according to KARL STORZ shipping and quality standards
• Prepare and process shipments through various carriers using computers and scanning devices
• Maintain a clean, organized, and safe work environment by following 6S standards and safety procedures
• Participate in continuous improvement activities by sharing ideas, providing feedback, and supporting assigned initiatives
• Support material handling activities and operate a manual pallet jack as needed
• Cross-train on additional shipping and logistics processes
• Assist with other departmental tasks as assigned
• Support daily shipping operations to ensure customers receive products accurately and on time
• Work Monday through Friday from 11:30 AM to 8:00 PM

Logistics Center Associate I

Customer Support

• Provide advanced troubleshooting, maintenance, repair, and technical support for KARL STORZ OR1 integrated operating room solutions and network-based systems
• Serve as a subject matter expert for complex AV, IT, software, and hardware-related issues
• Support healthcare customers remotely, by phone, and through onsite visits
• Diagnose and resolve system performance concerns
• Partner with Critical Response Teams and internal stakeholders on high-priority customer incidents
• Perform preventive maintenance, system upgrades, software configuration, and equipment modifications
• Document service activities, project status updates, and administrative reporting accurately and on time
• Identify process improvement opportunities and provide feedback on service documentation, procedures, and technical resources
• Build customer relationships while supporting service contract retention and service excellence
• Maintain compliance with hospital credentialing requirements, safety standards, and customer protocols
• Support multiple regions across the United States, Canada, and Mexico

Area Performance Support Specialist III

• Lead, coach, and develop a team of Sales Associates to achieve regional sales goals and revenue growth
• Build sales capabilities including clinical support, case coverage, product demonstrations, and in-service execution
• Partner with Sales Executives and regional leadership on trials, installations, and strategic customer engagements
• Use data-driven insights to improve performance, strengthen pipeline development, and increase market share
• Ensure effective Sales Associate deployment across high-priority regional accounts and opportunities
• Support complex, strategic sales opportunities involving executive-level hospital stakeholders
• Foster collaboration across internal partners and build trusted relationships with key customers
• Report to the Sr. Director of Sales Associates & Sales Administration

Manager, Sales Associates

General

• Launch and support new OES accounts by learning customer processes, workflows, procedures, and key stakeholders
• Provide interim coverage for short-term OES contracts and established accounts with extended staffing gaps
• Support implementation planning, identify process improvements, recommend efficient workflows, and document opportunities to improve service delivery and reduce repair-related costs
• Deliver customized training and education based on KARL STORZ products, customer needs, and the clinical environment
• Oversee daily maintenance and management of KARL STORZ equipment, including inspection, documentation, preventive maintenance, troubleshooting, and operating-room readiness support
• Analyze account and product-utilization data
• Build working relationships with nurses, physicians, Sterile Processing, Materials Management, and administrative stakeholders
• Travel frequently throughout the United States to hospitals, operating rooms, laboratories, and surgery centers

Sales Associate

Logistics Center Associate I

Area Performance Support Specialist III

Manager, Sales Associates

Mobile Solutions Specialist