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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing processes, reservation accuracy, and guest communication, with a strong focus on financial accuracy and attention to detail. Proficient in managing payment inquiries and collaborating with cross-functional teams to enhance guest satisfaction.
Highest-signal resume keywords
Billing ResolutionReservation AccuracyMicrosoft Excel ProficiencyAttention to DetailHospitality Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing AuditsPayment ProcessingData AdjustmentFinancial AccuracyAdministrative Experience
Soft Skills
Time ManagementProactive Problem SolvingTeam CollaborationIndependenceMotivation
Tools & Technologies
Microsoft ExcelStripe
Industry Keywords
HospitalityGuest SatisfactionBilling SupportLong-Term Stay Payment PlansDistribution Partners
About the role
Key responsibilities & impact- Ensure reservation accuracy
- Resolve guest billing inquiries
- Perform recurring billing audits
- Adjust reservation data to ensure financial accuracy
- Contact guests by email, phone, text, and SMS to resolve billing issues and payment inquiries
- Collaborate with Communications, Reservations, and Portfolio teams on reservation reporting and payment resolutions
- Process payments for unique reservation circumstances and long-term stays
- Support billing-related transitions and activities for new building transitions
- Support resolutions with distribution partners
- Manage processing of long-term-stay payment plans
- Take ownership of daily audit and billing resolution processes
- Help create billing processes and improve reservation financial accuracy
- Contribute to guest satisfaction related to billing support
Requirements
What you’ll need- At least one year of experience in an administrative, night / sales audit, AR or billing
- Proficient in Microsoft Excel and/or Stripe
- Excellent attention to detail and strong time-management skills
- Highly motivated and able to maintain efficiency while working independently
- Proactive by nature and able to act decisively when needed
- Team player committed to uplifting coworkers and the company
- Hospitality industry experience is a plus
- Experience working for small and large enterprise companies is a plus
Benefits
Comp & perks- Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!