Kasa

Billing Specialist

• Ensure reservation accuracy
• Resolve guest billing inquiries
• Perform recurring billing audits
• Adjust reservation data to ensure financial accuracy
• Contact guests by email, phone, text, and SMS to resolve billing issues and payment inquiries
• Collaborate with Communications, Reservations, and Portfolio teams on reservation reporting and payment resolutions
• Process payments for unique reservation circumstances and long-term stays
• Support billing-related transitions and activities for new building transitions
• Support resolutions with distribution partners
• Manage processing of long-term-stay payment plans
• Take ownership of daily audit and billing resolution processes
• Help create billing processes and improve reservation financial accuracy
• Contribute to guest satisfaction related to billing support