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Kaseya

Onboarding Manager

Kaseya

. Encourage partners to engage with and participate in MSP Enablement programs soon after the point of sale .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding and customer service, with strong communication and organizational skills. Proficient in CRM systems and capable of managing relationships effectively while supporting partner engagement and success.

Highest-signal resume keywords
Onboarding ExperienceCustomer ServiceCRM Systems ProficiencyExcellent Communication SkillsOrganizational Abilities

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Interpersonal SkillsTime-Management AbilitiesFlexibility
Tools & Technologies
MSP Enablement PlatformsCommunication SystemsRelationship Management Software
Industry Keywords
Peer Group PlacementEvent ProductionProcess Improvements

About the role

Key responsibilities & impact
  • Encourage partners to engage with and participate in MSP Enablement programs soon after the point of sale
  • Set milestones for new program participants and influence Peer group placement by communicating known information to program management and operations functions
  • Run one-to-one and one-to-many meetings to integrate peer members into assigned groups
  • Update systems for communication and relationship management
  • Train partners to use MSP Enablement platforms and access required software and content
  • Track members post-onboarding to support their success
  • Provide feedback and assist with process improvements
  • Assist with event production by attending in-person and virtual peer quarterly events as needed

Requirements

What you’ll need
  • Proven experience in onboarding, customer service, or a related field
  • Excellent communication and interpersonal skills
  • Strong organizational and time-management abilities
  • Proficiency in using CRM systems and other relevant software
  • Ability to work independently and as part of a team
  • Flexibility to attend in-person and virtual events as required