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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem resolution and relationship building, while ensuring compliance with HIPAA and privacy regulations. Proficient in utilizing multiple computer systems and Windows-based applications to manage customer inquiries effectively.
Highest-signal resume keywords
Customer Service ExperienceHIPAA ComplianceWindows-Based Applications ProficiencyVerbal And Written Communication SkillsProblem Resolution Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceDocumentationInformation VerificationProcess ImprovementData Entry
Soft Skills
Relationship BuildingProfessionalismCollaborationMentoring
Tools & Technologies
Computer SystemsMultiple Applications
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Third-Party LiabilitySubrogationPrivacy Regulations
About the role
Key responsibilities & impact- Serve as the primary customer contact for inbound and outbound inquiries related to potential third-party liability and subrogation matters
- Conduct professional interviews to gather, verify, and document information regarding accidents, injuries, insurance coverage, and related claims
- Assess customer needs and determine appropriate next steps using established business processes and guidelines
- Research and resolve customer inquiries while maintaining accuracy and professionalism
- Utilize multiple computer systems simultaneously to review, document, and update case information during customer interactions
- Ensure timely, accurate, and complete documentation of all customer contacts
- Maintain compliance with HIPAA, privacy regulations, and company policies
- Meet or exceed productivity, quality, attendance, and schedule adherence expectations
- Identify process improvement opportunities and provide feedback to leadership
- Collaborate with internal departments and business partners to resolve customer concerns and support recovery initiatives
- Assist with training, guidance, or mentoring of less experienced team members as needed
Requirements
What you’ll need- High school diploma or GED
- 1+ years of customer service experience resolving customer issues, or one year of office experience using telephone and computer systems as primary work tools
- Authorization to work in the United States
- Availability to work a full-time schedule during operating hours (10:30am-7:00pm CST)
- Proficiency with Windows-based applications and the ability to learn new systems and technologies
- Ability to navigate multiple applications while speaking with customers
- Strong verbal and written communication skills
- Demonstrated customer service, relationship-building, and problem-resolution abilities
- Must reside in and be legally authorized to work from Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan at the time of hire and throughout employment
Benefits
Comp & perks- Comprehensive medical, dental, and vision coverage
- Wellness program with resources for healthy living
- Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax-free savings
- Tuition reimbursement opportunities
- Generous PTO so you can recharge
- Paid holidays and sick time
- Leave options to support life’s biggest moments
- Life and Disability insurance through Unum
- Voluntary coverage options for added peace of mind (Critical Illness, Accident, Hospital Indemnity, Legal, and Identity Protection)
- Employee Assistance Program (EAP) for free, confidential counseling and support
- Remote work options available for many roles
- Flexible schedules in select positions