Customer Support Specialist, German Speaking

Kats Recruitment

. Deliver friendly, professional, and prompt customer assistance in German via phone, email, and live messaging .

Posted 11/2/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native or near-native fluency in German and good working proficiency in English, with a strong customer-centric mindset and problem-solving abilities. Capable of delivering high-quality customer assistance while effectively using multiple digital applications and ticketing software.

Highest-signal resume keywords

Fluency In German (C1/C2 Level)Customer Service ExperienceActive Listening SkillsProblem-Solving AbilitiesExperience With CRM Databases

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyClear Verbal CommunicationProfessional Written GrammarSelf-DisciplineDependability

Tools & Technologies

Digital ApplicationsChat ToolsTicketing SoftwareCRM Databases

Industry Keywords

Customer AssistanceAccount ConfigurationsOrder ManagementBilling InquiriesService UpdatesContact CentersHospitalityRetailRemote Work EligibilitySocial Security Registration

About the role

Key responsibilities & impact

Deliver friendly, professional, and prompt customer assistance in German via phone, email, and live messaging
Assist customers with account configurations, order management, billing inquiries, and service updates
Diagnose customer challenges and guide users toward clear, sustainable resolutions
Maintain high service quality, response speed, and customer satisfaction (CSAT) scores
Log customer interactions, case details, and outcomes in internal CRM databases
Identify recurring issues or usability obstacles and report them to team leads
Collaborate with peers and internal escalation units to resolve complex cases
Work 40 hours per week on rotating 8-hour daily shifts covering Monday through Sunday, with 2 scheduled rest days per week

Requirements

What you’ll need

Native or near-native fluency in German (C1/C2 level), both written and spoken
Good working proficiency in English (B2 level or higher) for internal tools, systems, and team collaboration
Customer-centric mindset with strong active listening, empathy, and problem-solving abilities
Clear verbal communication and professional written grammar
Comfortable working across multiple digital applications, chat tools, and ticketing software simultaneously
High self-discipline and dependability required for autonomous remote work
Prior experience in customer service, contact centers, hospitality, or retail is an advantage
Must already reside in Portugal with valid local work eligibility, tax (NIF), and social security registration
No relocation support provided

Benefits

Comp & perks

100% remote within mainland Portugal
Technical equipment provided
Daily meal allowance paid via a dedicated card
Statutory holiday and Christmas allowances
Comprehensive private health insurance coverage effective from day one
22 days of annual paid leave
Statutory compensatory time off for working on Portuguese public holidays
Fully paid initial virtual training program
Ongoing coaching
Clear avenues for internal career progression
Performance-related monthly bonuses