Kats Recruitment

Customer Support

• Manage and resolve player inquiries in German via email and web tickets
• Assist with account access recovery, missing in-game items, billing questions, and basic connectivity troubleshooting
• Deliver personalized, effective, and timely solutions to maintain player satisfaction
• Document recurring technical glitches, bugs, and feedback
• Escalate issues to development and quality assurance teams
• Tag and categorize support tickets in the player management system

Explore German Speaking Player Support Specialist – Emails Only at Kats Recruitment. Review requirements and application details.

German Speaking Player Support Specialist – Emails Only

• Respond to customer inquiries via phone and email
• Provide accurate, reliable, and complete information tailored to each customer's request
• Identify customer needs and resolve questions efficiently
• Maintain high service quality and represent the brand with a customer-first approach
• Handle communications primarily in Czech/Slovak alongside English
• Collaborate closely with team members and internal support functions

Explore Czech/Slovak Customer Support Representative at Kats Recruitment. Review requirements and application details.

Open roles

German Speaking Player Support Specialist – Emails Only

Czech/Slovak Customer Support Representative