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Kats Recruitment

Czech/Slovak Customer Support Representative

Kats Recruitment

. Respond to customer inquiries via phone and email .

Posted 10/26/2026full-timeRemote • BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Czech and/or Slovak alongside English, with strong verbal and written communication skills. Exhibits a customer-oriented mindset and the ability to work effectively both independently and as part of a team.

Highest-signal resume keywords
Fluency In CzechFluency In SlovakSolid Working Proficiency In EnglishStrong Verbal Communication SkillsCustomer-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Written Communication SkillsEnthusiastic AttitudeProactive AttitudeEagerness To Learn
Industry Keywords
Customer SupportCustomer InquiriesService QualityTeam CollaborationRemote Work

About the role

Key responsibilities & impact
  • Respond to customer inquiries via phone and email
  • Provide accurate, reliable, and complete information tailored to each customer's request
  • Identify customer needs and resolve questions efficiently
  • Maintain high service quality and represent the brand with a customer-first approach
  • Handle communications primarily in Czech/Slovak alongside English
  • Collaborate closely with team members and internal support functions

Requirements

What you’ll need
  • Fluency in Czech and/or Slovak (native or near-native level)
  • Solid working proficiency in English
  • Strong verbal and written communication skills
  • Customer-oriented mindset
  • Enthusiastic, proactive attitude with eagerness to learn
  • Ability to work effectively from home independently and as part of a distributed team
  • No previous customer support experience required
  • Fresh graduates and entry-level applicants welcome
  • Availability for standard business hours, Monday to Friday, 09:00–18:00

Benefits

Comp & perks
  • Food allowance
  • Comprehensive additional health insurance
  • Fully paid initial training
  • Structured onboarding
  • Extensive employee benefits catalog with 50+ services and corporate discounts
  • Referral bonuses
  • Clear paths for long-term internal growth
  • Fully remote work from anywhere in Bulgaria