FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
German Speaking Customer Support Advisor
Kats Recruitment. Support German-speaking customers via telephone and email regarding mobile contracts, service plans, and billing statements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong German language proficiency (C1) and effective communication skills to support customers with mobile contracts and technical issues. Capable of delivering high-quality customer service while managing inquiries and complaints efficiently.
Highest-signal resume keywords
German Language Proficiency (C1)Customer Support ExperienceTechnical TroubleshootingConflict Resolution SkillsCRM Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Verbal CommunicationActive ListeningEmpathyNatural Curiosity
Tools & Technologies
CRM Tools
Industry Keywords
Mobile ContractsService PlansBilling StatementsTechnical SupportCustomer Experience
About the role
Key responsibilities & impact- Support German-speaking customers via telephone and email regarding mobile contracts, service plans, and billing statements
- Troubleshoot first-line technical challenges, connectivity issues, device configurations, and account settings
- Manage customer complaints and inquiries, working toward first-contact resolution
- Escalate complex technical incidents or specialized billing adjustments to tier-two support teams
- Document customer discussions, system changes, and case resolutions within internal CRM tools
- Identify customer usage patterns and recommend suitable plan upgrades, hardware additions, or relevant digital add-ons
- Deliver an empathetic, high-quality customer experience while meeting individual and team performance metrics
Requirements
What you’ll need- Strong command of German (C1 level), both written and spoken
- Working proficiency in English (B1 level or higher) for internal tools, initial training, and corporate communications
- High school diploma or equivalent secondary education
- Strong verbal communication, active listening, and conflict-resolution skills
- Natural curiosity for technical support, mobile tech, and systematic troubleshooting
- Previous experience in customer support, contact centers, or retail environments is an asset, but motivated entry-level applicants are encouraged to apply
- Based in Bulgaria or willing to relocate to Bulgaria
- Must complete the required online pre-screening assessment
- Willingness to attend a mandatory 1-week on-site nesting period in Varna following initial training
Benefits
Comp & perks- Competitive monthly base salary package
- Substantial welcome/signing bonus distributed in multiple installments across your initial months (beginning post-training)
- Monthly KPI-based performance bonus (active after the initial 3 months)
- Uncapped monthly sales bonuses for cross-selling and plan upgrades
- Comprehensive private healthcare coverage
- Daily meal allowances
- Co-financed corporate fitness access (Multisport and/or Coolfit cards)
- Full travel expense reimbursement (covering flight, bus, or train tickets) for eligible EU citizens relocating to Bulgaria
- Monthly accommodation allowance across the first 3 months for eligible EU citizens relocating to Bulgaria
- Comprehensive, fully paid initial training
- Continuous access to digital learning academies
- Clear avenues for internal advancement within a global BPO organization
- Weekends off