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German Speaking Player Support Specialist – Emails Only
Kats Recruitment. Manage and resolve player inquiries in German via email and web tickets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates native-level written German communication skills and a strong understanding of gaming culture, while effectively managing player inquiries and providing timely solutions. Possesses analytical problem-solving abilities and a customer-first attitude to enhance player satisfaction.
Highest-signal resume keywords
Native-Level German Communication SkillsWritten English Proficiency (B2 or Higher)Experience in Email Customer ServiceAnalytical Problem-Solving SkillsHigh Typing Speed
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic Customer-First Attitude
Tools & Technologies
Ticketing SystemsPlayer Management System
Industry Keywords
Gaming CultureVideo GamesTechnical GlitchesAccount Access RecoveryIn-Game ItemsBilling QuestionsConnectivity Troubleshooting
About the role
Key responsibilities & impact- Manage and resolve player inquiries in German via email and web tickets
- Assist with account access recovery, missing in-game items, billing questions, and basic connectivity troubleshooting
- Deliver personalized, effective, and timely solutions to maintain player satisfaction
- Document recurring technical glitches, bugs, and feedback
- Escalate issues to development and quality assurance teams
- Tag and categorize support tickets in the player management system
Requirements
What you’ll need- Native-level written German communication skills (C1/C2)
- Written English proficiency at B2 or higher
- Must be an EU citizen or possess a valid, unrestricted work permit for Bulgaria
- Genuine enthusiasm for video games and familiarity with gaming culture and terminology
- High typing speed
- Strong German grammar and composition
- Analytical problem-solving skills
- Empathetic customer-first attitude
- Experience in email customer service, ticketing systems, or digital support is a plus
- Motivated entry-level applicants are encouraged to apply
Benefits
Comp & perks- Full flight reimbursement to Sofia
- Fully paid accommodation for the first 2–3 weeks in Bulgaria
- Monthly quality bonuses
- Meal vouchers
- Private medical and dental insurance
- Transport subsidies
- Multi-sport card
- Modern office with esports areas, console gaming lounges, and relaxed break spaces
- Free daily coffee and refreshments
- Option to work in a hybrid model
- Fully paid onboarding training
- Clear internal advancement paths into Quality Assurance, VIP Support, or Team Management