Change Control Specialist

KBR, Inc.

. Direct and enforce IT Service Management change control processes across enterprise IT systems and distributed test infrastructure .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in IT Service Management, particularly in Change Control processes, with advanced proficiency in ServiceNow and Jira Service Management. Capable of leading Change Advisory Board discussions and managing complex change workflows while ensuring compliance with security standards.

Highest-signal resume keywords

IT Service Management (ITSM)Change Control/Change ManagementServiceNow Advanced ProficiencyJira Service Management Advanced ProficiencyITIL® 4 Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementIncident Lifecycle ManagementConfiguration Management Database (CMDB)Risk CategorizationDependency MappingPost-Implementation Reviews (PIR)Change Advisory Board (CAB) LeadershipRollback PlanningKPI ReportingContinuous Process Improvement

Soft Skills

CollaborationCommunicationProblem-SolvingLeadershipOrganizational Skills

Tools & Technologies

ServiceNowJira Service ManagementAutomated Approval WorkflowsDashboardsKnowledge Base Articles

Certifications & Qualifications

U.S. Secret Security ClearanceDoD 8570/8140 IAT Level II Baseline CertificationServiceNow Certified System Administrator (CSA)Certified Implementation Specialist (CIS)Atlassian Certified Professional (ACP)

Industry Keywords

DoD IT EnvironmentsDISA STIG RequirementsNIST SP 800-53 Security ControlsDefense Test and Evaluation InfrastructuresHigh-Performance Computing

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Direct and enforce IT Service Management change control processes across enterprise IT systems and distributed test infrastructure
Manage the lifecycle of Requests for Change (RFCs), mitigating operational risks to test ranges, high-fidelity computing environments, and mission-essential shared services
Schedule, prepare, and chair weekly Change Advisory Board (CAB) and urgent Emergency Change Advisory Board (ECAB) meetings virtually across multi-region time zones
Review RFCs for risk categorization, dependency mapping, schedule conflicts, implementation procedures, test validation evidence, and rollback plans
Maintain and publish the Forward Schedule of Change (FSC), identifying collisions across operational networks, development environments, and active test events
Coordinate Post-Implementation Reviews (PIR) for high-impact or failed changes, determine root causes, and feed remediation into continuous process improvement
Manage and maintain change workflows, templates, dashboards, and automated approval routings in ServiceNow and Jira Service Management
Enforce configuration baseline records and audit-ready data tracking across both platforms
Build custom queue filters, SLA tracking metrics, and weekly KPI reports covering change success rates, unauthorized changes, and emergency change velocity
Partner with Tier 1/2/3 Service Desk and Incident Management teams to monitor ticket volumes and correlate incident spikes with production changes
Standardize cross-platform ticket linkages between Jira Service Management incident queues and ServiceNow change records
Author, maintain, and publish user guides, SOPs, and Knowledge Base articles on change submission protocols

Requirements

What you’ll need

Must possess an active U.S. Secret Security Clearance at time of application/hire
Must reside within the Continental United States (CONUS)
Dedicated, secure home office space and reliable high-speed internet
5+ years of dedicated experience in IT Service Management (ITSM), with primary emphasis on formal Change Control/Change Management
Direct hands-on background in IT Service Desk operations, ticket queue triage, and incident lifecycle management
Advanced operational proficiency with ServiceNow, including Change Management, CMDB configuration tracking, and Incident Management integration
Advanced operational proficiency with Jira Service Management, including service projects, custom workflows, automation rules, and component/release tracking
Proven capability to lead CAB discussions, evaluate complex rollback technical plans, and enforce change discipline across distributed engineering teams
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related technical discipline is preferred
An additional 5 years of relevant IT experience will be considered in lieu of a degree
ITIL® 4 Foundation or higher preferred
DoD 8570/8140 IAT Level II Baseline Certification, such as CompTIA Security+ CE, CySA+, or equivalent
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)
Atlassian Certified Professional (ACP) in Jira Service Management / Jira Project Administration
Familiarity with DoD IT environments, DISA STIG requirements, and NIST SP 800-53 security controls
Prior experience supporting defense test and evaluation infrastructures, range networks, or High-Performance Computing environments

Benefits

Comp & perks

Bonuses, commissions, sign-on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance may be offered according to internal policy or contractual designation
401K plan with company match
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D
Flexible spending account
Disability benefits
Paid time off
Flexible work schedule
Professional training and development
Career advancement opportunities