Program Manager II

KCAS Bioanalytical & Biomarker Services

. Manage client programs within a business unit .

Posted 11/10/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client programs and relationships within a Contract Research Organization (CRO) environment, ensuring high levels of client satisfaction and effective program execution. Proficient in project management, risk identification, and stakeholder communication to drive successful outcomes.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementRisk Identification and MitigationStakeholder CommunicationProgram Oversight

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram ExecutionRisk MitigationData TrackingForecasting

Soft Skills

CommunicationOrganizational SkillsAttention to DetailMentoringProblem-Solving

Industry Keywords

Contract Research OrganizationBioanalytical ServicesClient SatisfactionScope DefinitionRevenue Visibility

About the role

Key responsibilities & impact

Manage client programs within a business unit
Serve as the primary point of contact for assigned clients
Manage client relationships and ensure high levels of client satisfaction
Lead program oversight and align client expectations, study execution, and timelines
Identify risks and develop mitigation strategies
Act as a strategic liaison between clients and internal teams
Communicate program status, risks, and key updates to clients and internal leadership
Address client questions, concerns, and escalations independently
Lead scope definition for new work with Business Development
Support pricing strategy discussions and assist with quotes and change orders
Maintain accurate client and program data in tracking systems
Drive forecasting of client work and support revenue visibility
Mentor and guide junior Program Managers as needed
Partner with Laboratory Directors, laboratory managers, Business Development, operations, quality, and commercial functions to support high-quality delivery of bioanalytical services
Perform duties in support of the company brand, mission, vision, and values

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Minimum of 2–4 years of experience in a Contract Research Organization (CRO) environment overseeing or managing projects
Demonstrated experience managing client relationships and program execution
Strong project management and organizational skills
Excellent communication and stakeholder management skills
Ability to proactively identify risks and drive solutions
Ability to manage multiple complex programs simultaneously
Strong attention to detail and execution discipline
Ability to work in a hybrid arrangement in Kansas City

Benefits

Comp & perks

Company sponsored events such as food trucks, family days, and spirit days
KCAS University for career development
Wellness, inclusion, and community outreach opportunities
Stock ownership program
Access to the latest technology
Paid time off to volunteer
Reasonable accommodations for disabilities and sincerely held religious beliefs, observances, and practices