Bilingual Troubleshooting Support – Trainee

Keedian

. Process inbound and outbound call center phone calls .

Posted 10/2/2026full-timeRemote • Mexico, ColombiaEntry Level💰 $800 - $1,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote troubleshooting for Building Automation Systems and Facilities, with a strong focus on customer support and effective communication of technical information. Proficient in analyzing data from HVAC, refrigeration, and lighting systems to optimize energy usage and asset efficiency.

Highest-signal resume keywords

Building Automation SystemsEnergy Management System (EMS)HVAC Data AnalysisCustomer SupportBilingual (Spanish and English)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Remote TroubleshootingData AnalysisTechnical DocumentationTicket ProcessingEnergy Optimization

Soft Skills

Interpersonal SkillsCollaborationCommunicationTask PrioritizationLearning Agility

Industry Keywords

Call Center OperationsFacilities ManagementTechnical SupportEnergy EfficiencyHigh-Pressure Environment

About the role

Key responsibilities & impact

Process inbound and outbound call center phone calls
Create and process ticket requests, documenting work performed
Provide remote troubleshooting for customer Building Automation Systems and Facilities
Provide telephone support and propose troubleshooting using multiple Energy Management System (EMS) interfaces
Direct on-site third-party personnel supporting the technical troubleshooting process
Interpret and analyze data from heating, ventilation, air conditioning, refrigeration, and lighting systems
Monitor installations
Prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting

Requirements

What you’ll need

Availability to work nights, weekdays or weekends, averaging 8 hours per shift, ranging from 8pm to 4am
Ability to provide customer support 24 hours a day, 7 days a week, 365 days a year as part of the Operations Control Center team
Native Spanish and advanced English (C1)
Reliable power supply
Wired high-speed internet connection
Distraction-free environment for remote work
Ability to prioritize and execute tasks effectively in a high-pressure environment
Ability to communicate technical information accessibly to non-technical personnel
Collaborative mindset
Active student status or bachelor's degree in electrical, mechanical, or related engineering is desirable
Great interpersonal skills
Excellent inclination for learning new systems

Benefits

Comp & perks

100% remote work
Flexible schedule
Day off on your birthday
Reduced hours on Fridays
Superior vacation days
Sick leave days
Moving day off
Support for studies, training, and languages
Referral program