Keedian

Bilingual

• Process inbound and outbound call center phone calls
• Create and process ticket requests, documenting work performed
• Provide remote troubleshooting for customer Building Automation Systems and Facilities
• Provide telephone support and propose troubleshooting using multiple Energy Management System (EMS) interfaces
• Direct on-site third-party personnel supporting the technical troubleshooting process
• Interpret and analyze data from heating, ventilation, air conditioning, refrigeration, and lighting systems
• Monitor installations
• Prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting

Bilingual Troubleshooting Support – Trainee

• Process inbound and outbound call center phone calls
• Create and process ticket requests, documenting work performed
• Provide remote troubleshooting for customer Building Automation Systems and Facilities
• Provide telephone support and troubleshooting using multiple Energy Management System interfaces
• Direct on-site third-party personnel supporting technical troubleshooting
• Interpret and analyze data from HVAC, air conditioning, refrigeration, and lighting systems
• Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency, and troubleshooting