Keelvar

Manager

• Lead, coach and grow the US Professional Services team, including hiring, onboarding, development plans and performance
• Own delivery quality across US engagements, from sourcing event design and optimization scenario strategy through to award recommendations
• Personally lead strategic and complex engagements, including new logos, large multi-round events and first Autonomous Sourcing deployments
• Scope and price services engagements, write statements of work, and help manage utilization, margin and delivery forecasts
• Build repeatable delivery playbooks, templates and accelerators
• Act as the senior escalation point for US customers
• Partner with Sales in pre-sales conversations and shape delivery approaches and services components
• Work with Customer Success, Support and Engineering to connect customer delivery needs with product development
• Bring delivery insights into product planning
• Own US customer support and helpdesk, including ticket triage, SLA resolution, support objectives and hands-on queue support
• Lead internal initiatives to improve Professional Services operations, dashboards, reporting and automation
• Design and roll out AI-powered automation and tooling for consulting and support workflows
• Track support performance, analyze data and resolve recurring issues at the process, documentation or product level

Explore Senior Manager, Professional Services at Keelvar. Review requirements and application details.

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Senior Manager, Professional Services