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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT project management, with a focus on end-to-end delivery, stakeholder management, and Agile methodologies. Proficient in managing resources, budgets, and project health while effectively communicating with clients and cross-functional teams.
Highest-signal resume keywords
IT Project ManagementAgile/Scrum MethodologiesStakeholder ManagementAzure DevOpsPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementResource AllocationRisk ManagementCapacity PlanningBacklog ManagementData AnalyticsDigital PlatformsContent PlatformsLoyalty ProgramsPlatform Analytics
Soft Skills
Communication SkillsTeam LeadershipProblem SolvingClient ManagementCross-Functional Coordination
Tools & Technologies
Azure DevOps
Certifications & Qualifications
PMPPRINCE2Agile Certification
Industry Keywords
Managed ServicesIT ConsultingEnterprise AccountsD2C PlatformsStakeholder Alignment
Tech Stack
Tools & technologiesAzurePMP
About the role
Key responsibilities & impact- Own end-to-end delivery of the managed-services engagement, aligned with agreed scope, monthly hours, and budget
- Track and report team utilization and burn against contracted capacity
- Identify scope creep, resourcing gaps, and delivery risks, escalating with clear options
- Coordinate internal data/analytics, IT/technology, and strategy teams
- Lead client meetings, present project updates, discuss technical topics, manage difficult conversations, and communicate with senior stakeholders
- Coordinate cross-functional technical delivery teams, assign work, unblock issues, and keep sprints and roadmaps on track
- Run Agile ceremonies, including sprint planning, standups, and retrospectives
- Maintain backlogs, status reports, and an account knowledge base
- Manage staffing or scope transitions, onboarding team members and transferring institutional knowledge
- Manage team capacity and resource allocation against project demand, priorities, timelines, and budgets
- Monitor utilization, workload, availability, capacity requirements, resource constraints, risks, and staffing needs
- Own project and capacity reporting covering delivery status, utilization, timelines, risks, dependencies, financials, and project health
- Establish and maintain IT project governance, including planning, milestones, RAID tracking, status reporting, stakeholder alignment, and action-item follow-up
- Serve as the primary day-to-day contact for client business and IT/technology stakeholders
- Partner with account leadership on renewals, scope changes, and new proposals
- Develop executive-ready status reports, dashboards, and project performance updates
Requirements
What you’ll need- 6+ years of experience in IT project management
- Project/program management experience in a digital, IT consulting, or agency environment, ideally on large or enterprise accounts
- Experience working with D2C platforms, content platforms, loyalty programs, and platform analytics
- Direct experience running ongoing managed-services or IT support engagements (recurring scope and hours), not only one-off project delivery
- Strong stakeholder management skills, comfortable with both business sponsors and technical/IT teams
- Working knowledge of Agile/Scrum
- Familiarity with Azure DevOps
- Comfortable working with clients based in the USA across time zones, with distributed teams
- Bachelor's degree in Business, Engineering, IT, or a related field
- Strong English communication skills at a C1 level, written and spoken
- PMP, PRINCE2, or Agile certification is a plus
Benefits
Comp & perks- Competitive salary and benefits package
- Hybrid work arrangement (2 days in the office, 3 days remote)
- Direct mentorship and learning opportunities from senior leadership
- Exposure to cutting-edge AI technology and innovative marketing solutions
- Collaborative, fast-paced environment with growth potential
- Professional development support and career advancement opportunities
- Free lunch on office days
- Free Friday afternoons
- Work from anywhere for 14 days/year
- 23 vacation days + 2 personal days
- Birthday day off to celebrate your day