Keep Company

Director

• Own client success for all programs
• Serve as the main point of contact for Keep Company program clients
• Build trusted relationships with firm leaders and program sponsors
• Lead regular check-ins and executive-level conversations
• Own client onboarding and kickoff, setting expectations, success measures, and communication rhythms
• Manage escalations from first signal to resolution
• Advise law firm and professional services leaders on learning strategy, employee engagement, and talent development
• Represent Keep Company in client and industry conversations
• Advance Keep Company’s philosophy that learning happens through human connection and investing in people leads to tangible ROI
• Turn program data into client reporting, engagement and participation dashboards, impact reports, and insight narratives
• Work with the data lead to communicate, explain, and apply data with clients
• Present results to client leaders
• Support Sales with reporting and insight stories during client renewals
• Collaborate with Programs, Product, Data, and Client Success teams to ensure delivery excellence
• Recommend program changes, adjustments, and new opportunities
• Apply adult learning principles and behavioral science to guide learning approaches
• Bring client feedback to Programs and Product teams to improve offerings
• Serve as a critical input into organizational evolution as an individual contributor

Explore Senior Director, Client Advisory and Insights at Keep Company. Review requirements and application details.

Open roles

Senior Director, Client Advisory and Insights