Bilingual Systems Support Engineer, Spanish – Weekend Shift

Keeper Security, Inc.

. Provide technical support to clients via phone, e-mail, and online requests .

Posted 11/11/2026full-timeRemote • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT Management and System Administration, with a strong focus on troubleshooting and resolving technical issues in diverse environments. Proficient in managing customer support cases and communicating effectively across technical teams and clients.

Highest-signal resume keywords

IT ManagementSystem AdministrationActive Directory ConfigurationLinux Shell ProficiencyIdentity Access Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mac OS X AdministrationWindows AdministrationLinux AdministrationSingle Sign On (SSO)FirewallsDNS ServersAuthentication ProtocolsLDAPPythonPowerShell

Soft Skills

CommunicationProblem Solving

Tools & Technologies

Keeper Software ProductsPrem/Cloud/Hybrid Environments

Industry Keywords

Technical SupportCustomer ServiceServiceabilityProduct QualityTroubleshooting

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPython

About the role

Key responsibilities & impact

Provide technical support to clients via phone, e-mail, and online requests
Represent customers by tracking, prioritizing, resolving, and incorporating serviceability and product quality issues into the product release cycle
Assist customers with installation and deployment of Keeper’s software products
Track and monitor support cases to ensure timely resolution and follow-up
Identify, document, and resolve customer issues and product problems
Escalate critical customer situations to management and engineering expertise
Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers

Requirements

What you’ll need

5+ years of experience in IT Management and System Administration
Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
Experience working with Single Sign On (SSO) environments
Experience setting up and configuring Active Directory
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In depth knowledge of prem/cloud/hybrid environments
Fluent in English and Spanish, in both written and verbal communication
Working knowledge of Python
Bachelor's Degree or equivalent experience (preferred)
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) (preferred)

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses