Keeper Security, Inc.

Sales

• Develop and execute a comprehensive new logo sales strategy to penetrate enterprise prospects and exceed revenue targets
• Build and lead a team of enterprise sales representatives, driving continuous improvement and employee engagement to achieve individual and team success
• Lead, train and inspire the sales team in strategic, high-value sales processes and tactics
• Establish and maintain scalable sales processes and best practices to ensure consistency and efficiency across the sales team
• Build strong relationships with the key decision-makers and influencers within enterprise accounts to understand their business needs
• Partner with Keeper’s channel team to develop and maintain relationships with key partners
• Create dedicated outbound motion for targeting relevant ICPs for identity and access management technology
• Develop and maintain a robust pipeline of qualified opportunities and exceed target pipeline coverage ratios
• Represent Keeper at industry events, conferences and networking functions to raise brand awareness and generate new business opportunities
• Continuously monitor, evaluate and report on sales performance metrics
• Collaborate with marketing, product, and customer success teams to align sales initiatives with company objectives
• Analyze market trends, competitor activity and customer feedback to identify opportunities for growth and innovation
• Collaborate with senior leadership to provide input on product, pricing and go-to-market strategy tailored to the midmarket and enterprise market

Director, Enterprise Sales

Full-stack Engineer

• Guide the architecture, development and evolution of Keeper Commander, including its SDKs, CLI tooling and developer automation capabilities
• Own technical direction and execution across Keeper’s Python and .NET SDKs, Commander CLI and related developer automation capabilities
• Remain hands-on in architecture, coding, debugging and design while guiding a small team of engineers
• Work with Product, QA, Security and engineering teams to ensure Commander is secure, reliable, extensible and easy to integrate
• Define and drive technical architecture and long-term direction
• Design, build and maintain secure, scalable SDKs and developer tools across Python and .NET
• Lead development of CLI features, APIs and integrations for enterprise administrators, developers and DevOps teams
• Architect integrations with CI/CD platforms, cloud services, infrastructure automation tools and enterprise systems
• Establish technical standards for SDK design, versioning, compatibility, error handling, testing and documentation
• Write production code and troubleshoot complex features and issues
• Lead architecture reviews, design discussions and technical decision-making
• Partner with Product to translate customer needs and platform priorities into scalable solutions
• Collaborate with Security and QA to strengthen secure coding, testing, reliability and release quality
• Diagnose and resolve issues involving performance, concurrency, authentication, integrations and distributed workflows
• Improve developer experience across APIs, documentation, examples, tooling and onboarding
• Support and grow the open-source ecosystem through pull request reviews, issue triage, community engagement and documentation
• Mentor engineers and raise engineering standards through code reviews and design feedback
• Plan and sequence technical initiatives while balancing delivery, maintainability and technical debt
• Evaluate technologies and patterns that improve SDK performance, security, extensibility and developer productivity
• Use AI-assisted tools such as Claude, ChatGPT, GitHub Copilot or similar platforms for coding, debugging, research, testing and documentation

Senior Software Engineer, Developer Tools – SDKs

Recruitment

• Support the full-cycle recruitment process by reviewing applications, corresponding with candidates and hiring managers, coordinating interviews, sourcing candidates and supporting new hire onboarding activities
• Review applications and advance candidates who meet minimum qualifications
• Source candidates using LinkedIn Recruiter and other sourcing platforms
• Facilitate candidate and hiring manager communications and provide timely status updates throughout the interview process
• Manage full-cycle recruiting for assigned junior, support and other lower-complexity roles, including conducting screening interviews
• Launch assessments, monitor progress and manage associated communications
• Partner with HR and training teams to coordinate pre-employment screening and new hire onboarding activities
• Create and update process documentation, communication templates and recruitment reporting
• Maintain accurate candidate and requisition information within the applicant tracking system
• Support special projects for the Talent Acquisition and Human Resources teams

Associate Talent Acquisition Partner, Tech

Translator

• Translate technical and marketing content from English to Portuguese, including UI text, documentation, help articles, and marketing materials for Keeper Security products
• Use CAT and AI tools to create, update, and maintain translation consistency, style guides, templates, and terminology glossaries
• Perform quality assurance checks on translations for accuracy, clarity, tone, and cultural appropriateness
• Maintain and update Portuguese terminology glossaries and style guides
• Collaborate with engineers, product managers, and subject matter experts to ensure documentation reflects current product features
• Assist in developing, producing, and editing end-user training videos and materials in Portuguese
• Provide feedback on English source content to improve localizability
• Report to the Localization Manager and receive mentorship from Keeper team members

Localization Intern, Brazilian Portuguese Speaking

Account Manager

• Build pipeline and channel revenue with existing channel partners
• Source strategic new channel relationships
• Recruit and manage relationships with value added resellers, distributors, systems integrators and strategic software partners, primarily in Germany
• Act as liaison between Keeper and assigned channel partners
• Communicate with English- and German-speaking clients, verbally and in writing
• Build, maintain and manage current and prospective channel partner relationships
• Establish professional relationships with key sales and channel personnel
• Coordinate Keeper support, service and management resources to meet partner objectives and expectations
• Sell through partner organizations to end users with partner sales resources
• Meet targets for profitable sales volume and strategic objectives
• Manage direct/channel conflict
• Ensure partner compliance with Channel Partner programs and agreements
• Participate in partner planning for mutual objectives, financial targets and milestones
• Identify partner GTM/services offerings and develop and launch offerings to achieve incremental joint revenue
• Build technology vendor relationships to identify mutual greenfield opportunities
• Maintain channel opportunity registrations in Salesforce.com and assist with closing channel-generated leads
• Plan and execute Channel Marketing activities and events for brand awareness and demand generation
• Report to the Director of Channel, EMEA

Senior Channel Account Manager, Bilingual – German

Support Engineer

• Provide technical support through phone, email, and online requests
• Represent customers by tracking, prioritizing, resolving, and incorporating serviceability and product quality issues into the product release cycle
• Assist customers with installation and deployment of Keeper’s software products
• Track and monitor support cases to ensure timely resolution and follow-up
• Identify, document, and resolve customer issues and product problems
• Escalate critical customer situations to management and engineering expertise
• Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers
• Provide complex technical support and resolution analysis as part of Keeper’s post-sale technical assistance and customer experience

Systems Support Engineer

• Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are tracked, prioritised, resolved, and incorporated into the product release cycle
• Assist customers in the installation and deployment of Keeper’s software products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Clearly identify, document, and find solutions for customer issues and product problems
• Escalate critical customer situations to the appropriate level of management and engineering expertise
• Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers
• Perform post-sale technical assistance and resolution analysis for business customers

Systems Support Engineer, EMEA

Human Resources

• Support the full employee lifecycle and administer HR programs and policies
• Collaborate cross-functionally on people processes and initiatives, focusing on continual improvement and positive employee experience
• Own full-cycle new hire onboarding, including offer letters, candidate vetting, pre-employment screening, trackers, ADP setup, orientation, onboarding materials, surveys, and 30/60/90-day check-ins
• Coordinate monthly performance management processes, reviews, anniversary communications, and promotion notifications
• Process employee lifecycle changes including hires, promotions, transfers, leave, and terminations; maintain HRIS and ADP records, Jira tickets, and stock option trackers
• Conduct monthly dual employment audits and coordinate follow-up
• Support HR metrics, reporting, data requests, and accurate employee lifecycle records
• Provide backup support for timecards, open enrollment, benefits, compliance documentation, Slack moderation, and annual bonus file creation
• Provide level 1 employee relations support and manager coaching
• Lead employee engagement initiatives and own the monthly People Team newsletter
• Support EOR hiring and onboarding in Canada, Australia, Japan, and other international locations
• Work occasional shifted schedules for Japan-related HR operations and coordinate across time zones
• Assist with or occasionally lead termination conversations and full-cycle offboarding
• Use artificial intelligence tools to streamline HR processes and improve efficiency
• Provide backup payroll coordination, timecard assistance, compensation-change data input, PTO tracking, incentive-plan and commission statement distribution, and state payroll tax/unemployment reporting support
• Provide backup benefits support, including HSA/FSA tracking and payment processing
• Maintain HR onboarding, IT materials, policies, process documentation, and compliant employee records
• Own harassment training creation, rollout, and completion tracking
• Support SOC, ISO, IL5, and 401(k) audit documentation and reporting

Human Resources Generalist

• Oversee and improve the operational infrastructure of the talent acquisition team
• Own and manage the talent acquisition technology stack, including Greenhouse, integrations, assessment platforms, reporting tools and workflow automation
• Maintain Greenhouse data integrity, workflows, configurations, permissions and process discipline
• Manage technology updates, implementations, integrations and issue resolution with IT, HR, vendors and stakeholders
• Evaluate tools and technologies and recommend improvements to recruiter productivity, reporting, automation and candidate experience
• Create and monitor talent acquisition KPIs and metrics
• Build and share weekly, monthly, quarterly and annual reports and dashboards for Talent Acquisition, HR, Finance and leadership
• Analyze recruiting trends, funnel performance, sourcing effectiveness, assessment results, requisition aging, capacity and hiring progress
• Partner with HR to support ATS and HRIS integrations and workflows
• Reconcile recruiting activity with approved headcount plans, open requisitions, pending starts and remaining hiring needs
• Support recruiter capacity planning by analyzing workload, requisition volume, pipeline health and anticipated hiring demand
• Identify process inefficiencies and lead solutions that improve consistency, efficiency, standardization and candidate experience
• Create and maintain recruiting processes, documentation, training materials and knowledge resources
• Provide Level 2 support for complex talent acquisition system, process and workflow issues
• Lead automation and workflow improvement initiatives using Workato or similar tools
• Participate in special projects and provide recruiting support, including sourcing, applicant review and full-cycle recruitment, as needed

Talent Acquisition Operations Manager

Administration

• Own the end-to-end RFP/RFI response process, from intake and qualification to final submission
• Review RFP/bid requirements and manage fulfillment of all requirements to ensure compliance and responsiveness
• Manage timelines, coordinate cross-functional contributors, and ensure on-time delivery of high-quality proposals
• Draft, edit, and tailor compelling responses that clearly articulate Keeper’s value proposition, differentiators, and technical capabilities
• Maintain and continuously improve a centralized RFP content library, including reusable boilerplate and approved responses
• Partner with Sales and Account Teams to align proposals with customer requirements and strategic deal objectives
• Collaborate with Product, Engineering, Security, and Legal teams to gather accurate and compliant technical and contractual information
• Manage and respond to customer security questionnaires and due diligence requests
• Ensure proposals comply with formatting, legal, and regulatory requirements
• Identify opportunities to improve response efficiency, quality, and win rates through process optimization
• Track and report on RFP metrics, including submission volume, turnaround time, and win/loss insights
• Support strategic enterprise opportunities with customized executive summaries and value narratives
• Contribute to the continuous improvement of Keeper’s proposal management processes and tools

RFP Administrator

Customer Support

• Respond to inbound calls, chats, and emails from Keeper’s consumer customers
• Resolve user inquiries via phone, email, chat, and screen sharing accurately and promptly
• Ensure customers understand product features and benefits
• Provide accurate product and service information
• Recognize, document, and alert management to trends in customer calls, chats, or emails
• Proactively identify product improvements, reproduce bugs, and report or escalate them to management
• Maintain a positive and professional attitude with customers and stakeholders
• Maintain quality in a fast-paced environment
• Perform other core role functions assigned by management

Consumer Support Specialist – Weekend Shift, Sunday - Thursday

• Own the operational execution of Keeper’s analyst relations program, including timelines, workflows, and documentation
• Manage analyst evaluation processes, including questionnaires, data collection, internal routing, reviews, revisions, and final submissions
• Coordinate internal stakeholders across product, engineering, marketing, PR and leadership to ensure inputs are accurate, complete, and delivered on time
• Maintain analyst calendars, briefing schedules, biweekly check-ins, and long-range planning for key firms and coverage areas
• Support analyst briefings, inquiries and follow-ups by preparing materials, coordinating participants, taking notes, and tracking discussion themes over time
• Ensure Keeper’s product capabilities, roadmap and positioning are clearly and consistently represented across analyst interactions and evaluations
• Organize and synthesize analyst feedback, market observations, and competitive insights for internal teams
• Partner with PR and marketing to promote analyst coverage and insights for web, media, social media, and campaign use
• Manage AR tools, databases, report libraries, and licensing access
• Track program metrics and deliver regular internal summaries on analyst activity, evaluation status, and upcoming milestones
• Collaborate with teams supporting industry recognition, software review, and peer validation platforms, including Gartner Peer Insights

Analyst Relations Manager

• Lead and manage a team of mid-market sales representatives focused on actioning and converting leads, and driving revenue growth
• Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets
• Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity
• Conduct regular one-on-one meetings with sales representatives to review performance, troubleshoot challenges, and strategize for success
• Oversee the sales pipeline and guide representatives through the sales cycle from initial lead to close
• Join customer calls to provide strategic support, assist in advancing deals, and deliver real-time coaching
• Leverage VAR, distributor, and reseller partnerships to drive pipeline generation, accelerate deal cycles, and increase win rates through co-selling
• Coach sales representatives on engaging, activating, and collaborating with channel partners
• Partner with Channel Sales teams on territory strategy, partner engagement, and joint go-to-market initiatives
• Expand and deepen partner relationships to contribute to pipeline and revenue growth
• Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting
• Collaborate with marketing on lead generation, campaigns, and messaging
• Refine and optimize sales processes and tools
• Maintain knowledge of Keeper's products, customer needs, and market dynamics
• Drive a high-energy, positive sales culture

Manager, Mid-Market Sales

Inside Sales

• Drive new business within an assigned geography or vertical
• Carry a sales quota and generate revenue
• Manage complex sales cycles
• Target new customers through cold outreach and lead generation campaigns via phone and email
• Manage the full sales cycle from initial contact through closing
• Ensure accurate forecasting and reporting
• Schedule weekly sales meetings with new clients
• Ensure customers maintain an active Keeper contract
• Build and maintain a pipeline of prospective customers
• Serve as a subject matter expert on Keeper products
• Participate in cold-call and role-play activities and shadow colleagues’ cold calls
• Develop relationships with prospective customer contacts
• Use sales resources to identify new business targets
• Maintain pipeline and account activity accurately in Salesforce.com
• Facilitate proposal reviews for new business opportunities
• Report to the Manager of Inside Sales