Consumer Support Specialist – Weekend Shift, Sunday - Thursday

Keeper Security, Inc.

. Respond to inbound calls, chats, and emails from Keeper’s consumer customers .

Posted 9/21/2026full-timeRemote • Illinois • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries effectively across multiple communication channels. Proficient in managing time and multitasking in a high-volume environment while maintaining professionalism and confidentiality.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyStrong Typing SkillsExcellent Communication SkillsBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportProduct KnowledgeBug ReportingTime ManagementMultitasking

Soft Skills

Professional AttitudeProblem-SolvingAttention to Detail

Tools & Technologies

GSuiteSmartphonesTabletsMac Operating SystemAndroid Operating SystemWindows Operating System

Certifications & Qualifications

Customer Service Certification

Industry Keywords

Call Center ExperienceHigh-Volume EnvironmentConfidential Data Management

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

Respond to inbound calls, chats, and emails from Keeper’s consumer customers
Resolve user inquiries via phone, email, chat, and screen sharing accurately and promptly
Ensure customers understand product features and benefits
Provide accurate product and service information
Recognize, document, and alert management to trends in customer calls, chats, or emails
Proactively identify product improvements, reproduce bugs, and report or escalate them to management
Maintain a positive and professional attitude with customers and stakeholders
Maintain quality in a fast-paced environment
Perform other core role functions assigned by management

Requirements

What you’ll need

1+ years of experience in a customer service or support role or equivalent training and certifications
Hands-on proficiency in Microsoft Office Suite and GSuite
Experience working with Smartphones, Tablets and Computers with Mac, Android and Windows operating systems
Strong typing skills: 40+ wpm
Proven experience succeeding in a high-volume work environment with the ability to multitask
Ability to manage time effectively while working independently
Excellent communication skills, both verbal and written
Ability to uphold company policies, procedures, and support team guidelines
Maintain confidential data and customer information
Preferred: bilingual English/Spanish, Italian, Dutch, or French
Preferred: prior experience in software support
Preferred: 2+ years of experience working in a call center environment
Preferred: ability and desire to work a flexible schedule
Bachelor's degree preferred

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area