Director of IT Operations

Keeper Security, Inc.

. Develop and execute a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy .

Posted 11/9/2026full-timeRemote • California • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in IT leadership, managing global IT operations, and developing high-performing IT teams. Proficient in IT service management, identity and access management, and disaster recovery planning within compliance-driven environments.

Highest-signal resume keywords

IT LeadershipGlobal IT Operations ManagementIdentity And Access ManagementDisaster Recovery PlanningIT Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementIdentity And Access ManagementDisaster Recovery PlanningConfiguration ManagementIT Asset ManagementEndpoint ManagementSaaS GovernanceOperational KPIsCloud FailoverToken-Based Authentication

Soft Skills

Executive CommunicationProblem-SolvingOrganizational SkillsDecision-MakingCross-Functional Collaboration

Tools & Technologies

SaaS PlatformsCollaboration SystemsVirtual Desktop EnvironmentsIT Automation ToolsIT Service Management Platforms

Certifications & Qualifications

SOC 2ISO 27001FedRAMPDoD IL5

Industry Keywords

Compliance FrameworksIT OperationsBusiness ContinuityChange ManagementIT Budget Management

Tech Stack

Tools & technologies

CloudCyber SecurityDNSITSM

About the role

Key responsibilities & impact

Develop and execute a multi-year enterprise IT roadmap aligned with Keeper’s growth and business strategy
Operate with a “customer zero” mindset, ensuring Keeper’s internal IT environment reflects and validates its product philosophy
Lead global IT operations supporting a distributed, multi-site workforce and DevOps organization
Build, develop and lead the IT Operations team, including staffing, performance management and succession planning
Own the IT operating budget, forecasting, cost optimization, licensing and SaaS spend
Oversee endpoint management, collaboration systems, enterprise applications and virtual desktop environments
Ensure secure and frictionless access to corporate systems, SaaS platforms and development environments in partnership with Network and Security Operations
Govern SaaS application onboarding, ownership, access permissions, integrations and decommissioning
Maintain configuration management, asset inventory and full hardware and software asset lifecycle management
Establish and manage a multi-tiered IT support environment for a global employee population
Own the IT service management framework, including incident, request, problem and change management processes
Establish measurable service-level agreements and operational KPIs, with regular executive reporting
Oversee internal IT requests, end-user systems, asset management and daily IT operations
Own on-call coverage, escalation paths and after-hours support for critical IT services
Develop and maintain IT support documentation, knowledge base resources, procedures, playbooks and operational plans
Own workforce identity lifecycle, including provisioning, deprovisioning, role-based access assignment and identity governance
Enforce token-based authentication and single sign-on across corporate systems
Ensure user access changes follow approved policies and remain in auditable records
Partner with Security Operations on access reviews and remediation of excessive or orphaned accounts
Lead new-hire IT onboarding, ensuring devices, accounts, access and software are ready before start dates
Define onboarding workflows, checklists and runbooks with Human Resources, People Operations and hiring managers
Oversee hardware procurement, imaging, asset assignment, shipping and remote setup support for new hires
Track onboarding service levels, employee satisfaction and time-to-productivity metrics
Own disaster recovery and business continuity planning for corporate and internal systems with DevOps
Plan, execute and report on failover testing, managed DNS failover and cross-region recovery exercises
Define and track recovery time objectives and recovery point objectives for IT-owned systems
Lead business continuity tabletop exercises and incorporate lessons learned into plans and runbooks
Communicate company-wide regarding system status, downtime and scheduled maintenance
Govern enterprise change management, including change calendars, maintenance windows and change freezes
Manage IT vendor relationships, service-level performance, contract renewals and third-party service delivery
Partner with Procurement and Security on vendor evaluations and third-party risk reviews, including FedRAMP and IL5 requirements where applicable
Support audit readiness and control evidence reporting for IT-owned controls
Maintain documented IT controls and evidence supporting SOC 2, ISO 27001 and related compliance frameworks
Drive operational maturity through IT automation, observability, reliability engineering and continuous process improvement

Requirements

What you’ll need

10+ years of progressively responsible experience in IT leadership, enterprise infrastructure, end-user services and IT service management
Demonstrated experience leading global IT operations for a distributed or multi-site workforce
Experience building, managing and developing high-performing IT Operations or corporate IT teams
Experience managing IT budgets, vendor relationships, licensing and SaaS spend
Strong working knowledge of identity and access management, including SSO, SCIM provisioning, token-based authentication and role-based access controls
Experience with IT service management platforms, configuration management and IT asset management
Experience leading or supporting IT onboarding and offboarding for a growing, distributed workforce
Proven experience designing, testing and managing disaster recovery and business continuity programs, including cloud failover
Experience establishing IT service-level agreements, operational KPIs and executive reporting
Strong understanding of endpoint management, enterprise applications, collaboration platforms and workforce technology
Experience operating in a security-conscious or compliance-driven environment
Strong executive communication skills, with the ability to translate operational metrics into business decisions
Excellent problem-solving, organizational and decision-making skills
Ability to build strong cross-functional relationships and collaborate effectively with technical and business leaders
Ability and willingness to use AI tools effectively to improve IT operations, documentation, troubleshooting and workflow efficiency
Preferred: Experience supporting SOC 2, ISO 27001, FedRAMP, DoD IL5 or similar compliance frameworks
Preferred: Experience supporting a global technology or cybersecurity organization
Preferred: Experience with IT automation, observability or reliability engineering programs
Preferred: Experience managing virtual desktop environments and distributed workforce infrastructure
Preferred: Experience with enterprise SaaS governance, application rationalization and access reviews
Preferred: Experience leading business continuity tabletop exercises and cross-region recovery testing
Preferred: Experience working with HR and People Operations to improve employee onboarding and offboarding

Benefits

Comp & perks

Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses