Implementation Engineer

Keeper Security, Inc.

. Collaborate with customers to understand their specific business needs and objectives, conducting needs assessments and tailoring implementation plans .

Posted 11/6/2026full-timeRemote • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS implementation and technical support, with a strong command of Linux Shell, PowerShell, and cloud technologies. Proficient in managing customer relationships and delivering tailored training and documentation.

Highest-signal resume keywords

SaaS ImplementationLinux Shell ProficiencyPowerShell ProficiencySalesforce ExperienceCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS DeploymentTechnical SupportLinux AdministrationWindows AdministrationMac OSX AdministrationFirewall KnowledgeDNS Server KnowledgeAuthentication ProtocolsAPIs ProficiencyPython Programming

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-Solving SkillsTeam CollaborationClient Relationship Management

Tools & Technologies

SalesforceGoogle DocsMS OfficeKeeperCloud Technologies

Certifications & Qualifications

PMP CertificationSaaS CertificationsCloud Technology Certifications

Industry Keywords

SaaS ArchitectureCloud TechnologiesSoftware IntegrationTechnical SupportImplementation Projects

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPMPPython

About the role

Key responsibilities & impact

Collaborate with customers to understand their specific business needs and objectives, conducting needs assessments and tailoring implementation plans
Configure Keeper to meet customer requirements, including customizing features, workflows, and integrations
Develop and deliver customer training sessions
Create documentation, user guides, and knowledge resources
Provide continuous level 2 technical support, troubleshoot and resolve issues, and escalate risks when required
Maintain accurate records of customer configurations, customizations, and communications
Collaborate with product development, sales, and customer success teams
Participate in internal meetings and provide customer insights to improve Keeper
Oversee multiple implementation projects concurrently, ensuring timely delivery within scope and communicating project status to stakeholders and customers

Requirements

What you’ll need

5+ years of progressive experience in SaaS implementation, technical support, or a related role
Experience in SaaS deployment with security software experience preferred
Working knowledge and hands on experience with Salesforce preferred
Experience with Google docs and MS-office tools
Mac OSX, Windows & Linux administration and troubleshooting experience
Must have strong command for Linux Shell and PowerShell
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Advanced knowledge in on prem/cloud/hybrid environments
Strong understanding of SaaS architecture, cloud technologies, and software integration
Proficiency in programming languages, APIs, and data manipulation
Proficiency in leading external customer engagements
Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
Excellent problem-solving skills and ability to troubleshoot technical issues effectively
Ability to work independently and as part of a team, across global regions and time zones
Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)
PMP Certification and/or other Certifications related to SaaS or cloud technologies are a plus
IT experience
Versed in Python
The ability to communicate in both French and English, verbally and in writing, is preferred

Benefits

Comp & perks

Medical, Dental & Vision (inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401K (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
100% remote position from select locations
Opportunity to work a hybrid schedule for candidates who live near the global headquarters in Chicago, Illinois