Systems Support Engineer

Keeper Security, Inc.

. Provide technical support through phone, email, and online requests .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT Management and System Administration, with a strong focus on technical support, troubleshooting, and customer experience. Proficient in managing complex environments, including Mac OS X, Windows, and Linux, while effectively communicating technical solutions across teams.

Highest-signal resume keywords

IT ManagementSystem AdministrationActive Directory ConfigurationLinux Shell ProficiencySingle Sign On (SSO) Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mac OS X AdministrationWindows AdministrationLinux AdministrationActive DirectoryFirewallsDNS ServersAuthentication ProtocolsLDAPPythonPowerShell

Soft Skills

Time ManagementCommunication SkillsAdaptability

Tools & Technologies

Keeper Software ProductsIdentity Access Management SolutionsPrivileged Access Management (PAM)

Certifications & Qualifications

Bachelor's Degree or Equivalent Experience

Industry Keywords

Technical SupportServiceabilityProduct QualityPost-Sale Technical AssistanceCustomer Experience

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPython

About the role

Key responsibilities & impact

Provide technical support through phone, email, and online requests
Represent customers by tracking, prioritizing, resolving, and incorporating serviceability and product quality issues into the product release cycle
Assist customers with installation and deployment of Keeper’s software products
Track and monitor support cases to ensure timely resolution and follow-up
Identify, document, and resolve customer issues and product problems
Escalate critical customer situations to management and engineering expertise
Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers
Provide complex technical support and resolution analysis as part of Keeper’s post-sale technical assistance and customer experience

Requirements

What you’ll need

5+ years of experience in IT Management and System Administration
Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
Experience working with Single Sign On (SSO) environments
Experience setting up and configuring Active Directory
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In depth knowledge of prem/cloud/hybrid environments
Working knowledge of Python
Bachelor's Degree or equivalent experience (preferred)
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management) (preferred)
Ability to adapt, overcome objections, and learn complex solutions (preferred)
Excellent time management and communication skills (preferred)

Benefits

Comp & perks

Medical, Dental & Vision (Inclusive of domestic partnerships)
Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
Voluntary Short/Long Term Disability Insurance
401k (Roth/Traditional)
A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
Above market annual bonuses
100% remote position for select locations
Opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area